Russell Seex

Scammers - my pet isn’t even registered with this company. They have sent a request to renew registration for a payment.
My worry is that they have all my details and those of my pet.

Terrible experience. Have been using Temu for many years, not without problems, but always been able to resolve with customer service. Until now that is. I bought two belts (amongst other things ) from Temu. The belts arrived, looked ok, fairly good quality for price. Naively I accepted size to have been as ordered but big mistake. Both belts were over 10cm shorter than size ordered, even though both had ordered length on packaging.
No problem (I thought) Temu will exchange/refund as they have in the past. Tried to go through returns process but couldn’t find the order amongst my previous orders. Contacted Temu via online chat. After about two hours of repeated questions being posed by robot I asked for a human. I might as well have stuck to the robot. Went through all questions again and again and again with three different people.
It was identified that I had more than one account. I know not why or how. This has never been my intention. I couldn’t access these other accounts because I wasn’t aware of passwords. Online chat kept asking for order nos. Which they told me I could find from my account, knowing that the issue was that I can’t access the mysterious account. After nearly eight hours of trying I have had to give up and write off the cost of the two belts as can get no help from Temu. I had been so confident that they would resolve ,as they had in the past, that I ordered two more belts - big mistake.
Their reason for refusing to help me access the mysterious account is because of their security processes. Apparently one has to log into the account order placed on before they can discuss, even if not aware of a different account.
There seems to be no retrieve account details process even though they know my address, name, bank details, e mail addresses and phone no., what I ordered and no doubt much more sensitive details that I could provide to confirm my validity. But no just can’t help just a reassurance that they value my services and are determined to help. Meaningless words when the reality has proved to be different. Lesson learned. Avoid Temu as at some stage they will stitch you up. Fortunately, for me , only cost less than £20. For Temu will be far more as I had been a regular customer having spent £000s over the years with them.

I received the following reply via Temu:
Reply from Temu
7 minutes ago
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: ( link removed as TrustPilot don’t allow). We appreciate you giving us another chance to serve you. Best wishes, Temu Team

As we can all see this is a generic response issued by Temu (possibly a bot). Sent to all bad reviews to make their response rate very high which gives the illusion that they value feedback. This is not the case on contacting them again guess what? - I was asked for order number!!!

Suddenly blocked from using non hp cartridges despite having done so for past eight years. Online support doesn’t help. Lack of support from HP. Now won’t connect to internet and so unable to carry out adjustments even if I knew how.
All come about due to greed of HP insisting on use of their over expensive print cartridges.

I have used this company previously on a number of occasions. Have been very pleased with ALL previous orders. Particularly strong when faulty goods have arrived - have always replaced very very quickly.
I was looking for this year’s bedding plants and Robert Dyas had some excellent offers so I ordered around 200 plants. A week later about 1/2 have arrived from third party supplier Thomson and Morgan. The plants were in a dreadful state. 20% dead on arrival, 30% rotting leaves and 20% broken plants. Less than 10% of plants surviving potting on 3 days later.
Still waiting for remainder of order and no tracking information available. I had hoped to cancel remaining items but Dyas have only replied will get back to me in a couple of days.
I have previously purchased plants direct from Thomson and Morgan with no issues. The cynic in me thinks perhaps they save best plants for their direct clients, passing sub standard ones on via third party!


Thank you for immediate response to my review. I have tried to contact you as you suggest by both online chat and email but both times got acknowledgment and advised will be in contact within 48 hours. My immediate aim is to cancel delivery of remaining plants so that I can mitigate my losses and get plants elsewhere.
I do appreciate your response but a shame that your customer service team cannot offer the back up needed.
I guess review could have been aimed at Thomson and Morgan but it was your company that I paid my money to.

Some items just out of date and fine but beware majority considerably out of date and hard, crumbling, discoloured, tasteless. Particularly avoid bargain mystery boxes. Very cheap but items over four years old and fit only for bin. Drinks ok but avoid crisps, chocolate, biscuits and snacks.
Slow despatch of goods.

Sort of got whatI expected. Good looking hiking boots on website, amazingly cheap so decided to take a punt.
Boots arrived very quickly and appearance matched up to images on website.
Wore boots twice walking my dog in local park, predominantly on tarmac, in dry weather. White staining appeared around toe area and sides of boots have started to come apart. I will continue to use until they eventually fall apart but wouldn’t trust them on a hike across rugged terrain.
OK for price paid which was very cheap but quality poor - sort of what I expected.

Less than a week after my last breakdown in my car I had the misfortune to break down today in my Motorhome. Again the call centre experience was appalling. Left hanging on for half an hour. Was given eta of 2.5 hours. Needless to say they didn’t stick to this. I was in a dangerous position on a busy country Lane and a kindly passer by towed me to a safer position. I tried to ring RAC to advise and was told no record of my initial report. Put on hold for further 32 minutes and was told found initial report and they would update patrol. ETA further 20 minutes.
Patrol turned up 30 minutes later. This is where the stars were earned. The patrolman was the epitome of patience. He persevered to find the fault which had been intermittent for over 12 months and at least 3 garages and mechanics. He eventually found and fixed the fault that had eluded all others. It was a loose electrical loom connector. This has cost me so much over time without any joy.
Sadly the continual ineptness of initial contact and outrageous price hike for cover outweighs the positive aspect and I won’t be renewing with RAC.
I joined as a Camping and Caravan Club member. The “discount” is far outweighed by the punitive 70%+ handling charge. I just wonder what handling charge would be needed to enable sufficiently resource to justify their published average call out time which I have never fallen within over a number of years. Over 3 breakdowns my average waiting time has been over 4 hours.
Many thanks to Graham my patrolman superstar of today.
Received standard reply from RAC inviting me to complaint form which I had already done. They acknowledged but said 10 days to reply! Renewal due soon and in light of their timing issues doubt I’ll get response before I have gone to new provider.

Appalling service from call centre. Took 21/2 hours to arrive in major town centre. Was promised call back to let me know when patrol to arrive. This didn’t happen. After my 4th call was promised patrol within 15mins. They claim they weren’t aware of dangerous position I was in (car was crashed into whilst waiting).
Once engineer arrived things improved. He was excellent, polite and helpful. Got car going in minutes and followed me home.
All above on top of receiving renewal quote which increased by 70%+ on last year. Of this increase £40+ pounds was a handling fee!
I won’t be renewing with RAC.

PDSA Gillingham. Very sensitive in time of need. Local vet had said my 12 year old dog needed ultra sound at cost over £400. I agreed to go ahead but scan cancelled by vet twice. Contacted PDSA over Xmas and during COVID lockdown. Arranged scan immediately. Sadly bad news but they handled euthanasia sympathetically and couldn’t have been more caring.