Straightforward however...
I've only give 3 stars as my experience is purely for taking out the insurance which online was very straightforward. My phone call query was handled well. How good a travel insurer is how well they handle a claim only then would I know if they are worthy of a 5 or a 1. So many travel insurers wriggle and squirm to get out of legitimate claims. Hopefully Staysure and their underwriters have more integrity.
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