Jonny

Based on my experience watching 5 on my Smart TV either directly through the TV or through my Amazon Firestick. - You watch the 8 ads & the episode starts & the picture quality is horrendous (I have no wifi issues or problems with picture quality on ITVX, Netflix, Prime, Disney+ etc). You rewind, fastforward, click play & it doesn’t improve. You click back & play again & you have to watch the 8 ads again! When it resumes the picture quality is dire again. You leave it & eventually it clears up (but uv got to suffer the awful picture quality until it does) & you’re ok for a short time but then it’s the ads again & the cycle of the programme being unwatchable with awful picture quality continues after they’ve finished again! When coming back to resume watching an episode it more often than not doesn’t remember where you got to so you have to watch the 8 ads about 3x before you can find & continue where you got to! 😡

Also when you enable the subtitles they only play until the ads, or until you’ve paused it after which they’ve automatically been disabled again so you keep having to reenable them over & over again which is infuriating! Once enabled on Netflix you never need to enable them again!

I wanna watch 5 shows but I wish you’d release them on blu-ray, it’d be so much easier to watch them this way!

Ok, I’ll start by saying I’ve used Prime, Netflix & Disney+ for years…I know what to expect from a streaming platform.

ITVX is absolutely diabolical!! When you watch it for free you have to suffer the endless ads - fair enough it’s free BUT…when they’ve ALL played problem free & the episide is due to resume it just buffers & buffers continually…! 🙄😡 So you pay for the premium ad-free service & the buffering doesn’t get much better!! & the show keeps stopping due to an error during playback! This never happens with Prime, Netflix etc.

And most annoying…It makes u want to scream!!! it never remembers where you got to when you stop mid-episode or what season, episode you’re up to! This is the only app I’ve ever experienced that does this! I can flick through months, in fact years of “continue watching” on Netflix & it remembers them all! ITVX doesn’t remember what I was watching earlier today!!
Also why are so many ITV series missing? Joanna Lumley’s Danube has just started…where’s all of the previous ITV travel documentaries of her’s? Nile, Silk Road Adventure, Greek Odyssey, Japan etc. Where’s all of the ITV serial killer dramas? You charge for premium but actually give us nothing back! I wish you’d start releasing ITV material on blu-ray & I’d buy it & watch it that way! Uninterrupted, ad-free, buffer free, hd quality & my blu-ray player remembers where I got to!

The whole point of using a mobile app on your phone is so that you can quickly & easily access your tickets with your phone…on-the-go!! I tried to access my tickets on the app & I was advised it was outdated & I needed to delete it & reinstall…so I did. I could not access barcoded tickets for entry via the app! I tried repeatedly for days incl the day of the show & it wouldn’t work! Contact an agent just kept buffering indefinitely…a FB messenger message to an agent (on Ticketmaster UK!!) just received the following response - “Hello! In what country did you need support?
-DE-“. In the end I went on the Ticketmaster UK website & successfully DL’ed a PDF of our tickets….What’s the point of the app if it doesn’t work? What a ridiculous faff! 😡🙄 & contacting an agent is useless too! 😡😡

I’ve placed a few orders with Planet of Entertainment & the following has been my experience.

They provide ridiculously inadequate packaging & your steelbook regularly arrives badly dented & on another occasion the package came loose in transit & only 1 out of 4 steelbooks arrived! - they ignored all emails regarding this! The 1 that did arrive was hanging out of the package, loosely held in place by an elastic band placed on the packaging by the Royal Mail.
They don’t always send order confirmation emails & often don’t send dispatch confirmation emails.
They often refund orders without any explanation or apology.
They often fail to send all items in your order & don’t refund the outstanding items or answer emails when you chase it up!
I received a very badly dented steelbook & emailed them about it. Very unusually they answered straight away asking if I’d prefer a refund or a replacement….A replacement I replied…No replacement was received nor was any subsequent email ever answered!
Their communication is absolutely appalling! Emails are constantly ignored!!

Giving up I filed 3 credit card disputes tonight.
1 for the damage item that wasn’t replaced.
1 for £75 worth of goods that were never dispatched. Half the order was sent but not the other.
1 for the 3 out of 4 steelbooks that were missing from my parcel that arrived open.

POE needs to seriously get their act together!! Provide better packaging! Stop selling things that you don’t have. Stop missing out items from orders when they’re dispatched & most importantly, answer emails!!!

I emailed Skiddle/Vision with an enquiry & it took them 20 days to respond! 🙄. Their reply was very unhelpful & lacked any useful info so I sent a follow-up email & another & another….and they were ignored! 12 days later I finally received a response to my follow-up email & an apology….they’d apparently gone to junk mail even though the first message was answered after 3 weeks & then it took them almost a fortnight to answer my subsequent messages! The 2nd reply was much more helpful…(It’s a good job that the show I was enquiring about was some time away!!) I did as advised & I purchased 1 ticket & the 2nd ticket that was to be sorted by them was sent over IMMEDIATELY!! 😊👍👏BUT…it was a ticket to the wrong show (artist) on the wrong date, the day after the correct show…!! So I messaged again & got a very quick response & it was finally sorted over a month after my initial enquiry.

Skiddle’s website/webpage for Heather Small at Coventry Cathedral (link not allowed in review apparently!) advises you to email Vision (please email…[email addy not allowed in review either!] for more info on accessibility) Whilst communicating by email with Vision you receive tickets from Skiddle…! I don’t know what the relationship is between the 2 but my experience with weeks of no communication & being sent the wrong ticket above was correct! Also if Vision’s communication is so abysmal then why doesn’t Skiddle’s webpage for this event request that you contact Skiddle CS instead as your reply to this review recommends?

I’ve ordered a few steelbooks from this company & although my orders have been successful there’s definitely room for improvement! You spend hundreds on highly collectible 4K steelbooks & they just chuck them all in a box with the thinnest cardboard on the market which inevitably is delivered by the RM bashed & with holes in it! (They’re not the only company doing this!!)

My first few orders came with dispatch notifications & showed as dispatched in my account with a tracking no applied to the order that you can’t actually track! 🙄. My last order didn’t come with dispatch notifications or any other evidence that it’d been sent…I messaged them chasing it up & they replied very quickly with confirmation that it had apparently been sent…All of my subsequent emails asking about no tracking, dispatch notification etc (approx 4ish over a fortnight) were ignored!! 🙄🙄🤬. The package eventually arrived almost a fortnight later!…yet again bashed with shoddy, insufficient packaging! No answers to my emails though which is extremely rude!

I’ve booked many times with Sykes Cottages over the years & they’ve had their pros & cons..This feedback is based on the most recent experience of a loyal long-time customer…I tried & retried for several hours to complete a booking online…(I’d done this successfully many times in the past). It kept saying payment failed, telephone our team etc…So I did…the lady that I spoke to said that she’d had many telephone calls that day from people with the same issue. She booked my holiday & told me that I’d receive a confirmation email so I hung up. When the email came through I’d paid £8 more than I should have…So I called up AGAIN, was on hold AGAIN…Apparently calling the reservation team & booking over the phone incurs an £8 fee. I’d always booked online before but there were technical issues & I was told online to telephone…the second lady said that she’d waive the £8 fee as it wasn’t my fault that I couldn’t book online…it was due to their own technical difficulties. “Why didn’t the first lady mention this £8 fee & waive it before?” I asked. “I don’t know, she should have” I was told. Given the time I’d wasted making numerous phone calls that could have been avoided if CS agents were more helpful; I asked if waiving the £8 was the best that she could do?..apparently it was. I said that I wished to make a complaint…I received an email with a reference no stating that I’d receive a response…11 days later no response but several messages requesting feedback regarding how they’d dealt with my complaint! 🙄. So I telephone again & spoke to Alex in the complaints team…apparently the first lady wasn’t obliged to tell me that they’d be charging me £8 for booking over the phone. So that’s why she charged me & didn’t tell me about it. Even though it was due to their technical issues…! If lots of people had telephoned her that day due to the same problem as she initially advised me then they’d made lots of £8 charges that day!! In my opinion any additional charge that you’re going to incur should be clearly explained but according to Alex “they’re not obliged to tell us!” - which is pretty appalling in my opinion! I hadn’t received a reply to my complaint in 11 days as it had been closed…I’d not received any communication regarding it, no email, phone call, message in my account in the app etc…nothing but they’d closed it. - so now I had yet another reason to complain…I’d had to waste my time telephoning & waiting on hold again etc but Alex told me I’d had my £8 charge waived there was nothing else to be done…Yes, I should have received a response to my complaint but “tough luck, go away” basically.
Based on my experience, the customer service offered by Sykes Cottages is pretty dire in my opinion!
If a company or it’s staff have failed you on numerous accounts one would expect a little decency, an apology & a small token/gesture of goodwill to compensate you/appease you but in Sykes case…they simply don’t care! They care about positive feedback but don’t wish to earn it!!

I received a message to say my parcel would be delivered between 17.36 & 19.36 on Saturday. I went out & was back by 17.00 well b4 this was due. Apparently it was delivered 2 hours earlier than I was advised while I was out 🙄.

I came home to find a parcel delivered by Yodel. 1 white The North Face bag was outside leaning against my front door & it wasn’t even the delivery I was advised was coming! The bag outside my front door was apparently delivered at 14.37.

The advised parcel was apparently left outside my property at 15.41. Over 1 hour after the first one was delivered. It wasn’t there when I got home! where is it?

If someone was going to steal 1 parcel they’d have taken both so where is it? The earlier parcel was here but the later one wasn’t.

Gone 2pm on Monday & my Yodel FB messages haven’t been answered. A very nice Yodel delivery driver came today with another parcel. All was well this time 😉😊Apparently he hadn’t brought the earlier parcels. I mentioned how they are hard to contact & he said “they’re useless. I can’t even get in touch with them”

I tried to contact Yodel via the webchat & the CS advisor takes way too long to answer you between messages. They just leave u hanging on. Not a good experience at all!!

Tuesday, no FB answer still. I heard back from Yodel in response to my webchat & apparently even though I was out the driver was interviewed & they claim that they gave it to me! The fact that I was clearly out as another Yodel driver had visited an hour b4 & left a parcel outside my front door (so it’s now at the 2nd drivers feet, if he’s actually at my front door) was ignored!