Eugen

It has been 2 weeks now trying to book my car for a service.
I was told by a head office, their phone lines are down.
I have asked to escalate my request, so they call me back, but seems no one cares.

BYD has good cars, but once the lease is over, I am definitely moving to another brand.

After unsubscribing from all their emails (I have never subscribed in the first place), I keep getting 2-3 emails per week from them.
Marked their email address as spam now.

buying experience was ok, however product return experience was awful.

I have submitted a return request online, only to receive an email a week or so later, telling me there is not enough information to process the request, and someone will contact me from a local store.

Still waiting for that to happen....

easy to use online shopping experience, fast shipping, great products.