Cove

While the platform is useful for raising complaints, it's features allow clearly deceptive companies to abuse the reply function and evade accountability

A company operating a "bait and switch" scam (MobileUnlocks) has used their official response to copy-paste a scripted defense, completely ignoring the factual details of my complaint (which includes a federal report and chargeback fillings).

This feature lets the company control the public narrative without ever solving the underlying problem or engaging honestly. If trustpilot wants to "keep honest," it needs better tools to filter scripted, evasive public responses and ensure that a company's final public word is not a lie. The platforms mechanics, in this case, protect the scammer, not the consumer.

Edit to respond to Charlotte:
UPDATE: AVOID AT ALL COSTS! This company is a SCAM!

MobileUnlocks continues it's deceptive practices even when confronted publicly.
"Charlotte" has now responded twice to my factual review, completely ignoring every single point I raised, including my FTC report number on the website's own review page, and their failure to provide support within their guaranteed time frame.
This latest response is another copy pasted attempt to justify their bait and switch scam by citing fine print. They demand multiple "non-refundable" then hold the unlock hostage for a third, undisclosed $50 fee. They have even threatened a "remote USB unlock" fee as a possibility!

This is not a service; IT'S A TRAP!
They deliberately hide the true cost, ignore customer complaints, and then use public platforms to pedal their lies.

I have filed disputes with my bank for deceptive billing, and have reported this company to the FTC (report number 19326685). THEY. ARE. FRAUDULENT!
Do not pay them a single cent. Find a reputable service with honest, upfront pricing

Original Review:
I had an incredibly frustrating experience with MobileUnlocks. I was trying to get a Samsung Galaxy S8 unlocked from Xfinity mobile.
I first paid $6.99 for a "device report," which only confirmed what I already knew. I then paid a second fee of $15, believing this would initiate and complete the unlock process as advertised.
After that payment, I received an email stating that the unlock was "now ready." However, upon following the link in the email to the website, I was told I needed to pay an additional, undisclosed fee of $50 just to get the unlock codes.

This company uses a deceptive bait and switch model, luring you in with low initial fees and then holding the service hostage with exorbitant hidden costs. I have opened a support ticket to request a full refund, and I highly recommend that others avoid this service and find a company with clear, upfront pricing.

Couldn't help but notice that my PlayStation Vita's battery life wasn't what it should be, which wasn't all that surprising given the age. Ordered a new battery from iFixit, and it came quick. They also had helpful guides on their website that guided me through the replacement process. The biggest challenge with some of those overly tight screws, but nothing I couldn't manage. Replacement battery seems to be functioning well, giving my Vita the life it likely once had.

I had ordered a pair of famicom joy-cons through plaza Japan, and was pleasantly surprised with not only the speed of shipping despite picking the most economy option, but not only did I get a brand new product in box, I also got additional goodies. A small racer shaped like a Sakura flower, and an uchiwa!
The entire order got packed with Japanese newspaper, which I thought was a fun little throwback to how people used to ship things, kind of refreshing that it's still done, and in a whole different country. The newspaper made for an amusing read despite my limited Japanese language knowledge!
10 out of 10, would absolutely order from them again!
ありがとうございます！

After a minor hiccup with a misunderstanding of the popular distance measurement system (entirely my bad it was the first time using their tool) The glasses were shipped A very short wait after the order was made and prescription was confirmed, and they turned out beyond anything what I could have expected. A large premium case, good craftsmanship, and even comes with its own little cleaning cloth.
My particular frames, the York, turned out to be some kind of plastic polymer If I'm not mistaken but it's such a high quality material that I was actually surprised How much better they felt resting on my head over metal frames. 10 out of 10 would recommend, probably would have arrived even sooner had I not made the mistake with the PD measurement, but to err is human.