Pawel

Date of reply: Wednesday 28th May 2025 - 08:14am

Thank you for the 5 ☆ review Pawel!

Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!

Zoe Killick - Head of Operations (13th Year at Mr Memory)

Hi Pawel,

Thank you for sharing your review.

I realise your recent orders failed to meet your expectations, for which I offer my apologies.

You’re right to expect items in working state, but it is never our intention to misinform or missell our customers; however, we can never overlook the factor of human error when items are bought in. We take all reviews seriously; I will be sure to pass your feedback on and this will help us in our continuous improvement efforts.

We'd greatly appreciate you giving us another opportunity to correct the problem and meet your expectations for future orders.

Regards,
Sagar

Hi Pawel,

Thank you for the review.

I'm sorry to know that you received an incorrect item for your order.

All items are evaluated/tested before purchase to confirm that they are correct and fit for sale. It appears to have been overlooked here, and the relevant input has been shared with the sourcing store management team so that their operating procedures can be revised.

I'm pleased to know that the order has been refunded as per policy.

If you're looking to purchase a comparable item, please reply to the email sent earlier regarding this order, and I'll be happy to help.

Regards,
Altaf