I selected Warda based on her positive…
I selected Warda based on her positive reviews, despite her services being the most expensive, as I sought the highest quality. I provided her with several photographs showcasing my desired makeup and hairstyling. However, she informed me that she does not perform hairstyles involving an updo and only accommodates hair worn down without extensions, to which I responded affirmatively. The specific style I requested was hair worn down with a side-swept fringe. Initially, she agreed to this request. However, the following day, she communicated her preference to conduct only the makeup application and not the hairstyling. Her combined fee for hair and makeup was nearly $200, which caused me discomfort regarding the service arrangement. Consequently, I opted to cancel the appointment and request a refund. I have since discovered that I am not eligible for a refund, but rather only for credit, which I find unjust given that the stylist advertised both makeup and hairstyling services and later restricted her services to makeup alone. I am disheartened by the company's refusal to issue a refund following my cancellation, which occurred almost 24 hours after the payment was made. The event for which I required these services is scheduled in six weeks. Additionally, it is unfortunate that communication with the stylist is contingent upon a deposit. This situation raises significant concerns regarding fairness and customer service.
