Loved Vicki.. she was fantastic, experience and taken a interest what I wanted... my make was light but as I don't wear much makeup it lasted the night.. as for my hair she listened and went beyond... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
Get the best prices from 100+ of the most reviewed Makeup Artists & Hairdressers in Australia . Pick from mobile stylists or salons.
Contact info
Australia
- hey@flayr.com.au
- flayr.com.au
Hasn’t replied to negative reviews
The hairstylist created amazing…
The hairstylist created amazing hairstyles for me and my bridesmaids. She was professional, friendly, and efficient, and we couldn't be happier with the end result, which was exactly what we had hoped for.
I selected Warda based on her positive…
I selected Warda based on her positive reviews, despite her services being the most expensive, as I sought the highest quality. I provided her with several photographs showcasing my desired makeup and hairstyling. However, she informed me that she does not perform hairstyles involving an updo and only accommodates hair worn down without extensions, to which I responded affirmatively. The specific style I requested was hair worn down with a side-swept fringe. Initially, she agreed to this request. However, the following day, she communicated her preference to conduct only the makeup application and not the hairstyling. Her combined fee for hair and makeup was nearly $200, which caused me discomfort regarding the service arrangement. Consequently, I opted to cancel the appointment and request a refund. I have since discovered that I am not eligible for a refund, but rather only for credit, which I find unjust given that the stylist advertised both makeup and hairstyling services and later restricted her services to makeup alone. I am disheartened by the company's refusal to issue a refund following my cancellation, which occurred almost 24 hours after the payment was made. The event for which I required these services is scheduled in six weeks. Additionally, it is unfortunate that communication with the stylist is contingent upon a deposit. This situation raises significant concerns regarding fairness and customer service.
If youre a Makeup artist AVOID!!!
If youre a Makeup artist DONT use this company...they dont care one bit about artists, only how much they can make from you. I had to cancel a client, which I had never done before, due to a sudden death of a loved one. I was told my account would be suspended untill I paid $100 to reactivate plus they would add a 1 star review to my profile which was all positive client reviews. When I finally decided to pay the fee and reached out...they have completely ignored me. They also dont make it clear to clients that any deposit paid does not go to the artist it goes direct to the company, so if a client cancels on an artist...the artist is left out of pocket but the client is able to use deposit towards another booking. Very poor treatment of the artists that are making them the profit!
I recently used Flayr for a special…
I recently used Flayr for a special occasion and was absolutely impressed! The booking process was smooth and the make-up artist arrived on time, fully prepared, and very professional. The final look was flawless — exactly what I asked for, and it lasted the entire day.
As a first time user it was quite…
As a first time user it was quite stressful due to flayr not having a phone line (just email) and not being able to get hold of the artist due to a phone issue. I didn’t know if I’d been scammed, turns out they were legit but was inconvenient having that stress during a very busy time arranging a huge event. Now that I know flayr is legit I will definitely use them again as it was easy to book and they were communicative by email
First time booking through Flayr
First time booking through Flayr. I was nervous about the service as I hadn’t used it before and hadn’t heard of it before, came across it doing a google search. But booking was easy and makeup artist made contact with me and all went really smoothly!
First time user
First time user! Found it easy, was updated including notifications in real time as well as reminder and details about appointment loved the infor I could provide beforehand as well as about my artist.
It was so easy to contact hair and…
It was so easy to contact hair and make-up artist and to have them responded quickly to let us know if they were available or not. Your company made it very easy to find the perfect fit for us.
The whole process was easy and…
The whole process was easy and affordable. Kahlia’s work was well suited for the occasion and we looked fabulous.
FLAYR saved me time and worry!
I was really nervous I wouldn’t be able to get a makeup artist for our wedding day as it was on a public holiday. FLAYR made it so easy!
This website help me alot
This website help me alot, from a florist, baker and make up artist. Trusted website for sure. I dont have any problem at all. I would recommend this flayr to everyone! This made my day easy, in organising everything. A huge thank you ☺️
Average. The website is a good idea but I don’t know how well the artists use it/enjoy it
This website is very user friendly and I like you can see a bunch of client results images attached to the MUA. It did take me over 10 requests for me to have an artist accept my hair and makeup job, and it wasn’t cheap! I found out after the artist had driven almost two hours for the job which surprised me because i thought putting a location in would generate a local artist. My artist arrived almost an hour early because of the daylight savings change and I wasn’t ready for them (still wrangling the kids to be fed and entertained while I was going to busy).
The communication on this website is not good. It took a long time and many messages to eventually get a message response, and to be honest I think I text her first before and got a response that way before she noticed my messages on the site, so I’m not sure the artists get notified easily through it.
My makeup and hair was good and I was happy with the service in the end. It took 4 days to get all the hairspray out of my hair.
Loved Vicki.
Loved Vicki.. she was fantastic, experience and taken a interest what I wanted... my make was light but as I don't wear much makeup it lasted the night.. as for my hair she listened and went beyond my imagination and done an incredible job.. which lasted the whole night also. Unlike the bridal party who went elsewhere didn't last before the actual wedding. A big thankyou to Vicky from Flayr.. I will highly recommend you
FURIOUS AND DEEPLY DISAPPOINTED — DO NOT USE FLAYR FOR ANY IMPORTANT OCCASION
I’m beyond disappointed with my experience using Flayr, and I strongly urge anyone planning for an important event — especially something as significant as a wedding — to steer clear of this platform.
Let me start with the only positive: the website is user-friendly and allows you to input preferences, makeup inspo, skin conditions, and preferred brands. That’s where the good experience ended — and quickly spiraled into a frustrating and frankly unacceptable ordeal.
After paying my deposit and choosing a makeup artist, I reached out immediately to confirm all the critical details — time, date, and location — and to ask a few follow-up questions. Flayr claims that their artists respond within 24 hours. Mine? Completely unresponsive for over FOUR DAYS. Only after I escalated to customer support did she bother to reply — clearly nudged by them.
You'd think things would improve after that — they did not. Communication continued to be one-sided. Despite booking over FOUR months in advance, my messages were ignored. At that point, I completely lost confidence in the artist and decided I couldn’t trust her to show up, let alone be reliable on such an important day. The last thing I wanted was to be chasing her through Flayr support on the morning of my wedding.
So, I requested a refund. And here’s where things went from bad to worse.
Not only was I refused a refund, I was offered a credit, but it gets worse. The credit can’t even be fully used at checkout. You can only apply a portion of it and are still expected to pay the difference. So now, even though I want nothing to do with Flayr anymore, I’m being forced to continue using the platform just to get any value out of the money they took, while continuing to spend more money than they deserve.
To say this feels exploitative is an understatement. This company clearly does not prioritize customer experience, transparency, or accountability. I would’ve been happy to use the credit on a different artist or even gift it to someone else — but Flayr has made that nearly impossible.
This whole experience has left a bad taste in my mouth. I feel misled, ignored, and trapped.
DO NOT TRUST THIS SERVICE. AVOID FLAYR AT ALL COSTS.
Very easy to use
Very easy to use. Simple to understand. Will definitely be using flayr again.
The website is easy to use
The website is easy to use, super convenient, and helped me find a talented artist near me without the stress. Everything was smooth from booking to service — definitely a platform I’ll use again. Highly recommended for anyone looking for beauty services with trusted professionals!
Effortless Booking & Stunning Results with Flayr
My experience with Flayr was amazing! I only thought about booking hair and makeup the day before my event while driving to work. At a traffic light, I quickly sent a request, and by the time I arrived, my booking was already confirmed—so convenient!
Asieh was fantastic—she arrived on time and did an incredible job with my hair and makeup. I was absolutely thrilled with the results and received so many compliments throughout the day. I highly recommend her services!
Quick and easy to locate professional…
Quick and easy to locate professional hair and make up stylist.
Sara's flawless wedding makeup truly…
Sara's flawless wedding makeup truly elevated the day to perfection. Her exceptional focus on the eyes made them captivating, creating a mesmerizing and elegant look that radiated sophistication. Every detail was meticulously attended to, showcasing her artistry and passion for perfection. Sara's talent ensured a stunning, timeless result that was nothing short of breathtaking. A masterful job that any bride would treasure!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.