The dog food is great
The dog food is great. Customer service is supportive but doesn't really solve the ongoing problems of late deliveries and thawed out food. They make good on the product but fail to address the ongoing problems.
Reply from Ollie Dog Food
Thank you for your honest feedback, we’re so glad to hear your pup is enjoying the food, and we truly appreciate your kind words about our customer service team.
That said, we’re really sorry to hear that you've experienced repeated issues with late deliveries and thawed food. We understand how frustrating that must be, and we completely agree: making it right in the moment isn't enough if the underlying issues aren't being resolved.
Please know that we're actively working with our shipping partners and fulfillment team to improve consistency and better protect the quality of your deliveries. Your feedback is incredibly valuable, and we’ve shared your experience with our operations team so we can continue to improve.