AL

ALM

United Kingdom

Reviews

Review of Motorway

Review of Jet2holidays

Rated 3 out of 5 stars

Hotel Palmera Crete isn’t 4 star and not the the best

Hotel wasn’t the best certainly not 4 star

Cats poo in the sunbathing area, rude hotel staff, had to pay out for basic items and dining experience not great

Pool area awful and hotel a little dated .

October 2, 2023
Unprompted review

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Review of Clarinet And Flute London

Review of Purely Pets Insurance

Review of Virginia Hayward

Review of Flooring Superstore

Rated 1 out of 5 stars

I will never deal with company again…

I will never deal with company again and will encourage others not to either

It has been a complete catalogue of disasters from when we ordered until we eventually have receive our goods

Avoid at all costs

December 24, 2021

Reply from Flooring Superstore

Hello Alison,

Thank you for your review.

I understand the issues you have faced with your order and am sorry that we are in this position.

I understand that your order has now been delivered in full, which is great to hear.

I hope all is well with your goods and if you need any further help please do not hesitate to get in touch.

Kind Regards,
Emma
Customer Success Specialist

Review of Flooring Superstore

Rated 1 out of 5 stars

I have a chronology of disasters from…

I have a chronology of disasters from this company and have made complaints to their Directors but just keep getting fobbed off by the team from customer services and sorry sadly does not cut it anymore

My complaint starts from when the order was placed with the Blaydon team which had to be corrected in May this year

From the 27th September the situation has just got worse with wrong orders, wrong colour carpets and wrong sizes, our carpet fitter will have had to visit 5 times when it should have been 2 days work and we are left without stairs and landing carpet for Christmas when this should have been fitted in September

They even tried to offer a less superior carpet and when I said no as it was the complete wrong colour they sent it anyway !!

The incompetence of this firm cannot be understated and if I could give a zero rating I would every time

December 10, 2021

Reply from Flooring Superstore

Hello Alison,

Thank you for your review.

I understand the issues which you have faced throughout your experience and I am sorry we are in this position.

We are committed to resolving this matter and will be back in touch with updated as soon as they are received.

If I can be of any further assistance in the meantime, please do not hesitate to ger back in touch.

Kind Regards,
Emma
Customer Success Team

Review of DPD UK

Review of Flooring Superstore

Rated 1 out of 5 stars

And again this company has let us down

And again this company has let us down
Our saga has been going on since 27th September ! We have had wrong sizes, no deliveries, wrong colours and half orders

We still have not had any satisfaction of knowing when when we might have our carpets despite being told they had to deliver for fitting before 10th December for genuine reasons and nothing

Terrible company DO NOT USE

December 1, 2021

Reply from Flooring Superstore

Hello Alison,

Thank you for your feedback.

I understand you have experienced issues with your order that was less than the 5* experience we aim to provide, I am sorry we are in this position.

I have checked your order and I have recently sent an email, I want you to know we are here for you, we understand it is crucial for us to take all feedback on board whether that being positive or negative.

If you would like to discuss this further, do let us know and we will get back to you as soon as possible.

Alexandra
Customer Success Team

Review of Flooring Superstore

Rated 1 out of 5 stars

Terrible company

Terrible company

Avoid

November 12, 2021

Reply from Flooring Superstore

Hi Alison,

Thank you for your review.

I understand you experienced issues with your order that were less than the 5* service we aim to achieve, I am sorry we are in this position.

I appreciate you taking the time to speak with me today and, as discussed, I will be in touch once I have investigated further.

If you require any further help in the meantime, please do not hesitate to get back in touch.

Emma
Customer Success Team

Review of Flooring Superstore

Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with

Where do I start

Orders carpets in may

Still not all here terrible customer service and no direct people to deal with

Avoid avoid avoid

November 8, 2021

Reply from Flooring Superstore

Hello Alison,

Thank you for your feedback.

I understand you experienced issues with your order that are less than the 5* service we aim to achieve, I am so terribly sorry we are in this position.

I have set myself a reminder to call you this afternoon as per our discussion via email.

Once again, thank you, and I will look forward to speaking with you.

Alexandra
Customer Success Team

Review of Ringtons Ltd

Review of Blinds Direct

Review of Appliance City

Review of Flooring Superstore

Review of WalkersXchange Estate Agents

Review of Vintage Cash Cow