AVOID AT ALL COST, FAULTY items, No Refund/Replacements
Our designer found suitable products from LEDKIA and recommended us to order 4 tracks + 10 New Mallet spots + 2 Triac dimmers from them. (We spent over £350 on them + delivery/customs fees which wasnt mentioned before.) First the delivery was delayed severly - we could not move into our house because of delay. Once arrived and installed, 1st spot went off after DAY 1 !!!! 2nd in 10 days, 3rd & 4th spots went off in 20 days!!! We have NO LIGHTS in our corridor and klitchen at all now!
We've been corresponding and complaining to their customer support- who instead of provide replacement or suggest replacement solutions- just want to take the faulty spots back for their own testing- after which they would suggest solutions.
This means that after waiting for 2-3 months to have my lights delivered and installed- ive spent next 2 months fighting with them on faulty products- no REFUND, NO REPLACEMENT- and they say they have WARRANTY of 3 years????? and Life span of Spot = 30,000 hrs!!! All False. Rubbish company- NEVER BUY from here
Reply from Ledkia