Johannes Esterhuysen

Paid for seats that I did not get. Applied for refund showing all receipts and boarding tickets.
Gotogate says I need to contact the airline for a refund, the airline says they have no record of the seats being booked and I did not book through them. Gotogate does not want to make the refund , and cannot provide any proof that the seats was booked... its been escalated at GTG lets see what happens. Just keep circling around and around - would not recommend if a simple refund takes so much time and effort.

5 Feb 2025 Update* After 4 days this was resolved by Got to gate and I recieved a full refund on the booked seats.

They came to inspect the roof for a leak , advised and 3000 euro later the roof is still leaking. The work that has been done was also not completed as per the offer and almost 6 weeks later they have not made any appointment to finish the work they started.
After:
Emails x 6 (No response from Tip top - say the mails went to spam)
Calls x 6 (Waiting time approx. 20-30 min per call) Every time a different excuse.
Appointments not met x 2

They postponed todays appointment by another 9 days will keep this comment updated as they provide the service...