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Well after some frustrating wait for reply from Olight, they finally responded. I guess there was a long holiday in China but they should have notified customers with auto response to indicate this. Olight offered to replace the original batteries that had issues, that I had tried to modified but failed. I ended tossing the batteries in the garbage. Olight offered free replacements. I appreciated their effort to correct this situation. I will continue to buy their products as they are very good quality.

I recently bought four roof top bike carrier/rack from Hitchweb. during installation I was trying to switch the locking arm from left to right. One of the rack had a minor manufacturer defect where the screw on the locking collar of the locking arm was somehow stripped. I contacted Hitchweb and they replied promptly. Within two days then picked up the defected rack and I received a replacement. this is truely amazing service. Thank you Alicia! Wish more business would be half this good.