No quality control!
Terrible company. They care very little about quality control on their products. I ordered the urban chic desk via a third party - the desk arrived damage, large crack in main structure. It was replaced a week later, only to find the replacement is also damaged (been dropped on back corner) and also the drill bits have been broken off in two of the holes needed to attach the legs! I wouldn’t have minded keeping one with minor cosmetic damage, but the replacement can’t even be assembled as the drill bits are firmly stuck. Having to send the second item back for replacement, if they fail again I wouldn’t be surprised. Cause me massive inconvenience as I work from home but for two weeks now have had an unused desk stuck in my house taking up space! I would avoid this company, as a manufacturer they clearly don’t take pride in the quality of their products, and also don’t seem to care that their logistics company have a good track record of damaging consignments! Pretty appalling overall, especially as items returned because of damage I imagine are probably carelessly tossed aside. I’m lucky that the third party supplier acting as the intermediary for the purchase has been incredibly helpful, despite the fact the issues were not caused by them.
January 17, 2021
Unprompted review