Ti

Terrible agency. Experienced just like other people did here. My annual contract has been renewed automatically for another three months without any heads up. So I can't leave if I don't want to break the contract.
Don't trust what agent has promised you. They said all bills included -that means landlord pay some of the bills only, you will find out your deposit has been deducted for 'overspend' when you're moving out.
They let some rooms for short term staying. ( I don't believe they charge them overspent bill btw) People staying short period take all the advantage from us who stay long. And the agency won't do anything to compensate.
Cleaning service is just a joke. They said it's just a nice gesture that they provide it, so there's no promise. However, our landlord said the agency do charge them for this.
There are more stories about how terrible is this agency, and I do hope there won't be more people experience it. Is there any way we can volume up and report it to some authorities?