Order 285843
Dear,
When ordering, the product was in stock.
After paying, I received a message that it was no longer in stock.
Extremely poor communication from customer service, only by email. They accepted a proposal for a different product, but it hasn't been shipped/received yet.
I advise against ordering from this online store.
Reply from Myfaktory
We are truly sorry to read your review, but we would like to clarify the situation for transparency.
You placed your order on September 22nd, and the very next day — on September 23rd — our customer support team contacted you to inform you that the selected color was out of stock and to propose other colors available for immediate delivery.
We followed up again on September 25th, September 29th, and October 1st, but unfortunately, we never received any reply to our emails.
It is therefore surprising to read that you mention “poor communication,” as we reached out multiple times and received no response. Our goal was to find a quick and satisfactory solution for you, but without your feedback, we were unable to proceed.
We remain available to assist you at any time and would be happy to finalize your order or issue a refund — whichever you prefer.
Kind regards
