Confident customer service
Like most, I rarely take to the internet to document a positive experience, but I had an experience today that is typically not expected. I placed an order last Friday. It came with expedited shipping and should have already arrived 2 days ago. They had a text contact option which took away the phone call and passible wait times. Response to my text was under 2 min and was incredibly respectful and helpful. In this case they showed as shipped, but UPS showed as the item not being received. In all my previous experiences with this scenario, I would have to file with UPS and reorder. They re-shipped my item, expedited shipping while opening a a case with UPS to recover the items lost. I was impressed with customer service and it gave me confidence in future purchases.