Jock Kelly

Speak on the phone, you will wait for an hour for an individual who does not understand their systems, cannot assist and will simply do nothing.
E-mail them and they simply do not reply, I am still waiting for a reply to messages sent on the 21st & 27th of October.
Now on the 9th December they sent me bills for May, June, July, August, September, October, November & December giving me 7 days to pay, threaten me with a debt management fee, debt collection action and ask me to contact them to sort it out! I nearly wet myself laughing.
I have been trying to sort this out all year and always offer to clear the account completely as soon as you send me one single piece of paper which you simply seem incapable of doing, take me to Court why don't you, I would love to embarrass you even more than is possible on the internet.
You are incapable of providing any customer service, the customer experience is more than a joke and if you actually have somebody who is trained in resolving the monumental problems that you create for yourselves, then get them to get in touch.
I am told that Facebook (not on it), Twitter (not on it) or Trustpilot are the only 3 mediums that this shambles monitor, let me see what happens to a post on here. Clocks ticking Powershop.................