DAM Tech

Motorola phones, generally offer good price to performance. For that, I appreciate them.

However, their online e-commerce platform and customer service team recently took over £1,500 for an order from me, and failed to deliver it. They then lied multiple times and failed to refund the order. This then resulted in me having to contact my bank to log a dispute against them to get my money back.

I've also started legal proceedings against them for leaving me without any goods or money for over a month.

Bad, bad, bad.

Ordered a smartphone from a seller on onbuy, delivery was slow, but eventually it turned up.

The handset is faulty. I sent a message to the seller through OnBuys messaging service. The seller responded 2 days later requesting evidence, which I provided. The seller then went silent. I raised it to onbuy customer service, who contacted me after 2 days requesting the same evidence that I had already provided. I have then heard nothing back from them.

I assume that I won't ever get a response as there is no way for me to track the problem with onbuy. It isn't like eBay where you have a resolution centre case opened which you can track,review and escalate. It's just the odd email then silence with no resolution or help.

I saved £7 ordering from OnBuy compared to ordering the same item from Amazon... How I regret using OnBuy now that I have effectively flushed £380 down the drain.

OnBuy "Buyer Protection" is a lie.

Edit: Buyer Protection came through in the end, but, I communication only improved after I left a negative review on trustpilot... I assume if I'd have left no review that it would have taken 2+days between responses. All in all it took almost 5 weeks between initially raising the fault to receiving the refund back into my account. It really shouldn't be so difficult.

I'm writing this on behalf of my 85 year old grand mother, who only today called onestream to firstly, complain that they had added on a new "Assurance" charge of £4 a month, and also to ensure that she wouldn't be charged for attempting to move away to a different provider after an additional £10 increase to her bills in the last month of her contract. During the call they scared her into thinking that she would be without internet for a "very long time" if she tried to switch, and agreed to drop the price back down to £21 a month if she signed with them for a further 2 years, even though the original contract was £19 for 18 Months. She agreed because she didn't want to be without internet for a "very long time". Upon calling them back to tell them that she had changed her mind, they informed her that her verbal contract was binding, set in stone, and there would be no way out of the contract unless she paid a lump some upfront to leave immediately, even though it was only an hour after the initial call she made to them.

It's frankly a terrible way to treat an elderly lady, and Onestream should be thoroughly ashamed that they both lied and bullied an 85 year old into being retained by them.

Horrible service. Half of my morissons order was missing, several of the items completely different despite "no substitutes". Then refunding the missing items couldn't be done through the site because they weren't eligible for a refund, so had to chat for 45 minutes typing in each missing item to get them refunded. Terrible.

My broadband order was due to go live on 10th of December, but this failed and the date was stealthily moved back by 4 days, leaving me unable to work from home.

Vodafone have at least tried to help though, by offering unlimited data on a SIM card so that I can continue to work. So thanks for that Vodafone, but you really should have completed my broadband order on time.

An awful experience.

It all started with a move away from Pop Telecom, an ISP with absolutely awful customer service and dropped connections 5-6 times a day. I thought Id move to the provider with the best customer service. Plusnet seemed to fit the bill pretty well.

How wrong I was.

The problems started when Pop Telecom decided to block the transfer away from them, which is pretty standard for Pop Telecom. Plusnet sent me a message just simply stating "home order cancelled" with no other information. Attempting to call plusnet results in a message saying to call back later, but after 17 attempts and 4 hours of waiting I eventually got through to someone.

They placed another order and said everything would be ok. I re-contacted pop telecom to ensure they had received the request to move. All seemed ok, then 2 days later another email " Home phone order cancelled"... Great.

This went on a further 2 times (4 orders placed in total), then I heard nothing for a week. I called plusnet for an update, again a frustrating experience to get through to them, it was 3 days and 26 attempts to contact before I got through to a human. It turns out they never bothered to place the last order, but they informed me I should cancel my service with Pop Telecom, then call plusnet back to place an order for new-line broadband.

So that's what I did. Pop telecom cancelled my service, I re-contacted plusnet to place order number 5. After I finally got through to them they said that I would have to pay £50 to register a new line (I was not told this on the previous call), and that I would have to pay an early termination fee because I was out if the 14 day cooling off period, despite never being connected to plusnet services.

I had to threaten to raise it with Ofcom before the guy at the end of the line decided to cancel all orders and offer a refund for the 2 months I had already paid for, without receiving any service.

He ended the call with "I hope you move to an internet provider that doesn't take the pi**".

Total time spent waiting and on the phone to plusnet: 17 hours

Total number of attempt to get through to a human: 62

NEVER AGAIN.