We're really pleased we used Cyril Worth for our short move out of Cornwall to Tavistock! Excellent service from start to finish... Andrew had emailed the quote before he had crossed back over the river, and it was competitive, especially considering they loaned the boxes whereas some of the others made this a paid extra.... we had Luke, Marcus and Oscar doing the "heavy lifting" and they were brilliant. Great job all round.... now just unpacking...
Still not received my order after 3 weeks. No customer service contact available. Not able to get any info re order and no refund. Would not use again
November 25, 2024
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Hi Sue, So sorry about the long waiting time. The product has been sold out but has just arrived and is also been sent to you. You have received a confirmation email. If you want the tracking link, please write us an email: service@nouinoui.com. Hope it will arrive soon:) All the best, Julie
