SM

Suzanne Moore

United Kingdom

Reviews

Review of Nevtrix

Review of AnyVan

Review of Budget Windscreens


Rated 1 out of 5 stars

Thank you for your response to my…

Thank you for your response to my review but this payment wasn't actioned until the 13th November not the 6th. I received the funds on the 17th after numerous phonecalls and emails.

November 18, 2024
Unprompted review

Reply from Budget Windscreens

totally not true

Review of Budget Windscreens


Rated 1 out of 5 stars

What a shambles of a company

What a shambles of a company. Payed upfront for windscreen, they brought the wrong one. 3 days waiting time they said to get a refund so ring them after 3 days because money isn't in for them to tell me that it will be 3 to 5 days. Ring them again after 5 days and no refund to be told that it hasn't even been processed and now I have to wait another 3 to 5 days. Shocking !!

November 13, 2024
Unprompted review

Reply from Budget Windscreens

For the sake of clarity refunds can take up to 7 working days to process through the card provider the refund was issued on the 6/11 and is beyond our means to speed up the process more than we have already done.
Date Type Details Gross amount Fee Net amount

6 Nov 2024 Refund to Suzanne Moore Details
-£276.00 GBP £0.00 GBP -£276.00 GBP

Review of Housing Ombudsman


Rated 1 out of 5 stars

Absolutely useless company

Absolutely useless company. The children's play area in Brigstock Northamptonshire is so overgrown the children of the village cannot go in there. It was always managed by the local council but has now been taken over by Longhurst. The grass is knee high and the hedges are overgrown with hanging brambles. Local people have been complaining for months to no avail.

August 14, 2024
Unprompted review

Review of Medicoss Pharmacy

Review of The CBD Flower Shop

Review of We've Got The Key

Review of We've Got The Key


Rated 1 out of 5 stars

Absolute shambles of a company

Absolute shambles of a company. Would of given 0 stars if I could.
Told I would be waiting 2 hours for car key replacement, no one came, phoned them to be told the man was in Carlisle bearing in mind I was in Northumberland and was then told he would be another 2 hours. Rang them again to ask if the man was still coming to which they told me man still in Carlisle and the would have to cancel and that they would come to ne first thing in the morning, bearing in mind again that I was stuck in the middle of nowhere and had nowhere to stay that night as I am on holiday up here
Disgusting people!!!!!

September 11, 2023
Unprompted review

Reply from We've Got The Key

Good afternoon,

Thank you for your review.

I am happy to review this for you, please feel free to contact me on 01603515968 or email me on complaints@soterps.com.

Kind regards,

Kayleigh

Review of Freshpet


Rated 1 out of 5 stars

Still nothing in Asda

Still nothing in Asda. And what about the £45 I spent on out of date food that was slimy and I had to throw away.

June 23, 2023
Unprompted review

Reply from Freshpet

Hello Suzanne,

We certainly understand that this is frustrating. We are working with our retail partners to resolve this situation.

As your purchase was with Asda if you'd like a cash refund, you will need to speak to the customer service team.

However if you'd like a complimentary hamper from us we can certainly send you one to make up for the inconvenience.

The Freshpet Care Team

Review of Freshpet


Rated 1 out of 5 stars

No product in my local Asda for 5…

No product in my local Asda for 5 weeks. My young dog liked the chub product and I was purchasing from Asda, where freshpet have half an aisle there plus a fridge for the fresh meat product. This fridge has been empty for 5 weeks. Spoke with manager in Asda who said it was the freshpet reps responsibility to stock the fridge. Spoke with freshpet who said it was Asdas responsibility. The last time I purchased the product I bought 9 chubs at £5 each and when I got it out of my fridge every chub was out of date.

June 20, 2023
Unprompted review

Reply from Freshpet

Hello Suzanne,

Thank you for reaching out to us about this issue. We also received your email and contacted the Asda store directly.

Freshpet is not responsible for filling fridges in our retail partner stores. We are in full stock at the moment so there should be no reasons for this. We are sorry you have experienced this issue.

We have spoken to Asda HQ and they will also be reaching out to the store. We will be working with the store to correct the replenishment issue.

In the mean time, we do have a home delivery service buyfreshpet.co.uk and there is 50% off your first 2 boxes at the moment.

The Freshpet Care Team

Review of cottages.com

Review of Utilita


Rated 1 out of 5 stars

£55 in gas in 2 days

£55 in gas in 2 days. What the hell are you playing at its ridiculous.

March 10, 2023
Unprompted review

Reply from Utilita

Hello Suzanne,
Thank you for your review. I have tried to ring you twice, this morning.
Kind Regards
Karen

Review of Utilita


Rated 1 out of 5 stars

What went wrong this time?!!!!!!

What went wrong this time?!!!!!!! I will tell you what went wrong. £20 top up saturday, £25 top up yesterday and - £11 on meter so once again no heating, broke and very p####d off. Still no email from the Chief executive in response to the email sent to him by my MP. Email recieved stating please call us in the next 10 days or your complaint will cease, 10 days? give me 10 years to get through. Parasites!!!!!!

March 7, 2023
Unprompted review

Reply from Utilita

Hello Suzanne,
Thank you for your review, I have forwarded this on to our complaints department. Hopefully we can get this issue looked into for you.
Kind Regards
Karen
ps please disregard my email, where I requested more information.
Thank you
a/c id is 9262545897

Review of Utilita


Rated 1 out of 5 stars

Still waiting for my email in regards…

Still waiting for my email in regards to previous review. Told I would get an email in a couple of days, that was 4 days ago. Still no response to the email that my MP sent to the Chief executive of this awful company.

February 20, 2023
Unprompted review

Reply from Utilita

Hi Suzanne

Really sorry to hear this, we’re currently looking into this

Edit I just rang to see if we could get you book in for an engineer visit but you weren't free, I will also chase up your complaint you had logged.

Many thanks
Nick

Review of Utilita


Rated 1 out of 5 stars

I do not want a phonecall as I've had 3…

I do not want a phonecall as I've had 3 different explanations I want to know how much KWH I've been using. This has now gone to Watchdog.

February 15, 2023
Unprompted review

Reply from Utilita

Hi Suzanne,

I have esculated this back to our Complaints Team and they will be in touch with you via email in the next couple of days.

Kind Regards,
Debby.

Review of Utilita


Rated 1 out of 5 stars

So i am still waiting for an itemised…

So i am still waiting for an itemised report of my KWH use and a response from the Chief Executive of utilita to the email that was sent to him over a week ago from my MP.

February 14, 2023
Unprompted review

Reply from Utilita

Hi Suzanne,

I have tried calling you today b ut there was no answer so I have left you a voicemail and will try you a little later today.

Debby.

Review of Utilita


Rated 1 out of 5 stars

I will not stop putting negative…

I will not stop putting negative reviews on here until I get a response to the numerous emails that I have sent you. I have emailed my MP who is now looking into the matter. I think you guys owe me alot of money. Never had any correspondence from you in regards to what I am using on gas since I have been with you. It is now the 31st and still no Warm Home Discount. And please don't respond to this by saying " we are sorry to hear this " your not sorry at all.

January 31, 2023
Unprompted review

Reply from Utilita

Hi Suzanne,

Thank you for getting back to me via email,I will be calling you back around 10.30am this morning as agreed.

Luke

Hi Suzanne,

Thank you for talking to me this morning, as advised the amount you have been Quoted is based of an average usage amount in you area,I tried called this morning to clear up the the confusion concerning your current tarife,I have sent you a email explaining this,if you have any questions please let me know.

Luke

Review of Utilita


Rated 1 out of 5 stars

Been on utilita website today enquiring…

Been on utilita website today enquiring as a new customer although I have been with them si ce 2013. Quoted £293 a month for gas and electric. How is this when I am paying £400 a week for gas alone !!!!! And where is the warm home discount? Its now the 28th and still nothing.

January 28, 2023
Unprompted review

Reply from Utilita

Hi Suzanne,

I have tried to call you this morning to discuss your review,I have now followed up via email.

Luke

Hi Suzanne,

Thank you for talking to me this morning, as advised the amount you have been Quoted is based of an average usage amount in you area. I will be calling you back tomorrow as promised to go through your tarife.

Luke

Hi Suzanne,

I have tried to call you this morning,I have now followed up via email.

Luke

Review of Utilita


Rated 1 out of 5 stars

So had a call from someone at Utilita…

So had a call from someone at Utilita on Tuesday i was told that the information i received from them about me being on a high tariff was wrong and that apparently the meter i have estimates your usage over the month, i may be thick but with a pay as you go Meter don't you pay as you go?! Anyway i was told that i would be getting a different meter installed today. Engineer arrived looked at my meter and said he couldn't install new meter because he would have to take some wires out? No phonecall from Utilita explaining what was happening, no nothing. Citizens advise are now on the case. And if you are going to ring me please do so before 11am.

January 26, 2023
Unprompted review

Reply from Utilita

Hello Suzanne,
Thank you for your review am very sorry that i had to try your number again, after 11.
Kind regards
Karen