Costa Rica
Review of Organic Basics
I had a great customer service experience with OrganicBasics.
I had an issue with a product, and they quickly resolved my problem.
Thank you so much! I will keep buying your products.
Reply from Organic Basics
Hi Maritza,
So happy to have you on board the Organic Basics train:) Please don't hesitate to reach out to us again if you ever need our help in the future.
Best, Pernille
Organic Basics
Review of Payoneer
The customer service team are very hard to reach. They don't reply to all of your emails.
Reply from Payoneer
Hi Maritza,
Thank you for your honest review. We’re sorry to hear you’ve experienced a delay in reaching our Customer Support team.
We understand it’s important to receive a timely response to your urgent questions. We work hard to respond to all of our customer inquiries with helpful answers and solutions as soon as possible. Due to high volume, you may experience longer wait times than normal between responses. This is something we are urgently addressing and can assure you will be improved going forward.
We appreciate you taking the time to share your experience with us. Please feel free to contact our Customer Support via phone, live chat or Social Media for any questions.
Best,
The Payoneer Team
