Colin & Dave Did An Amazing Job on delivering our mattress, Received all call 30 minutes before. Gave us a heads up on how to open the Box and let our Mattress Air Out. Very Professional Well Done Have a Great Weekend
I didn’t like the fact that no one return my enquiry on message or chatbot.i ordered on 14 th December I was expected a delivery before Christmas it didn’t happen I received it on the 4th January. The Way my good arrived was very poorly packaged up and it was expensive and fragile Lucky I was at home on the day it arrived I’m not impressed at all with their service
December 20, 2023
Reply from Spirits24
Dear Kerslay,
We appreciate you taking the time to share your feedback with us, and we sincerely apologize for the inconvenience you experienced with your order.
We experienced an unusually high volume of orders and inquiries during this period, leading to delays in responses and shipments. I'm sorry that your order did not arrive as promptly as expected, and I completely understand your frustration.
Regarding the packaging, we appreciate your feedback, and we are actively working on improving our packaging methods to ensure the safe and secure delivery of all our products.
Your observation is invaluable to us, and we will use it to improve our processes and ensure a better experience for our customers moving forward.
Amazing as always, I wasn’t expecting little free bees The packaging and cares on point as always. I’m can’t wait for the shop Grand Opening in London Thank you for going above & beyond Best regards
September 29, 2023
Reply from The Black Farmer
We're delighted to hear you loved your order, and we're looking forward to seeing you at our Grand Opening in London! Thanks for your support and best regards.