PRM

I went online to purchase two Direct Cremation Plans, one for myself and one for my wife, simple you might think!

Both plans were paid for and we got written confirmation that both plans were agreed and appropriate paperwork would follow. So far so good.

Paperwork for one plan came through but not the other, this is where the problems started.

Cutting a very long and frustrating story short, we contacted customer services and were asked to provide detailed information in order that they could resolve the issue. This was promptly provided under a query reference number. When no response was received I contacted again and was asked to provide exactly the same information but under a different reference number. This process was repeated several times but they were unable to find trace of the missing plan despite confirming it was approved!

This went on for months and we eventually asked for a refund on the missing plan but even that was not straight forward. We have now gone elsewhere for the same product, the purchase of which went without any problem.

I ordered a video doorbell from TechSchack which arrived promptly. As I unpacked the parts and read the instructions I realised that the item was way beyond the functionality that I needed.

I decided to return the item on 27th December 2024 and from that point, the level of customer service I received from Monica was exceptional, bearing in mind that this was during the Festive holiday period.

The item was returned and the refund received by 8th January 2025. I have to mention that Monica went above and beyond during this process by sending me an email at 21.45 on New Year's Day!

Thanks again Monica for all your help, it is greatly appreciated.

Pedro is super helpful in suggesting wines that meet with my preferred tastes but also something new to try.

The order was delivered within 4 days and overall the service and advice were excellent.

Hazel provided me with great customer service.

She listened carefully to my requirements and explained very clearly what was involved with switching to Octopus.

I had a referral link to give me a £50 credit but had mislaid the code. Hazel was able to use a phone number to track down the person who made the referral so that I could receive the credit.

The whole experience made me feel glad that I was becoming an Octupus customer.

My wine consultant provided some excellent recommendations using their knowledge of my preferences. The wine was delivered on a date of my preference and the service and advice I received was excellent.

Very quick delivery and item was as described. Very satisfied.

I was having a home charger installed for an electric vehicle.

From first contact through to a successful installion the level of advice and customer service I received was exceptional.

Firstly, Gem held my hand and guided me through the application process which also meant dealing with two Grant providers who were sticklers for detail before they would approve and pay the grants. Thanks to Gem, this was relatively painless!

Secondly, Barry was very creative to ensure a successful installion was completed with minimal disruption and placed in the best location for my needs.

You will be in safe hands if you go with Voltix.

Great service as always from Trailfinders and the reason why we are repeat customers.