p sidney

Attended my Toyota RAV4 because the battery was discharged. 1 hour wait on a busy very cold day. Off within minutes.
Great service. Thanks.

I have bought Baxters Carrot and Butterbean soup for a number of years. Early this year the Butterbeans in the soup were hard, as if uncooked, much smaller than in the past, with a silvery striped surface. Eating made we feel unwell. Just tried another batch and the beans are the same, inedible. The overall flavour of the soup is awful now.
GM beans maybe?
Would not recommend this product now.

Falsehoods and threats.

I have a case in the hands of the Energy Ombudsman to basically stop this company demanding monies that are not due.
The accounts dept. send regular collection threats and are now threatening to to add £25.00 'overdue' charges to the debt that does not exist.
The many of you out there that have had the same problem, please get the Energy Ombudsman involved. It is the only way companies like this will be stopped. Putting your case to the Ombudsman is simple and effective. PLease Please do it and bring this company to heel.

I changed both Gas and Electricity to this company in 2018. The company failed to change the electricity supply to themselves until I pointed out that I had no electricity charges showing on my account after 3 months . In that month they failed to collect the d/d payment. In the following February, without warning, they took £849.48 from my bank account. Over 1 hour on the phone to the rudest person ever. Went to the Ombudsman who told them to credit, apologise, and arrange a payment plan. Payment plan went ahead for 6 payments then for no reason they stopped taking payments. In August 2020 they pulled the same stunt again, claimed the meters had not been read for over a year, over estimated by £300.00 and took £936.99. Eventually after one and a half hours on the phone it was agreed and received in writing that due to their failure, the account would be cleared by paying £636.70. Then they stopped holding up our request to change to Octopus. Then Hannah, who never, as others have complained, replies to proof that all is paid starts demanding £936.99 and in subsequent demands this has risen to over £1000! although we have no account with them. We are in the hands of the Ombudsman for the third time with this company. Hannah now states the meters were read in March 2020. Even more worrying is that Which rates them SIXTH for customer service. What on earth are the others like? It is about time power companies were properly regulated and stopped supplying if they cannot service customers properly. The fine system does not work as we end up paying in price increases.

As others have noted Kevin, who must have a full time job as longstop on complaints of this sort, can react within hours. By the way, Hannah in 2 years of evidence on my cases, has never mentioned system failures or admitted it to the Ombudsman. Seeing as the large number of people who take time to review are usually the tip of the iceberg, begs the question, just how many customers out there are being overcharged? If you are a customer, check your bills. If you can unravel them!

Just a further comment. Kevin has replied with the usual platitudes about passing the complaint on etc. He should know that the complaint has been passed on to the Powershop complaint team on a number of occasions, and as I can never get a sensible response from them, onto the Ombudsman. Just to prove how disjointed the organisation is, the accounts department is offering me help to repay the money I do not owe! They do not seem to have a clue that the matter is in dispute.