PLEASE DO NOT USE!!!!! WARNING!!!
PLEASE DO NOT USE!!!!!!! WARNING!!!
My account closed last year on the 15/11/2019, I had paid every direct debit, they sent me an email saying sorry you are leaving....you don’t have to do anything we are waiting for your last meter reading.
That was a year ago....
I received an email from them 10th November 2020, saying I owe them £830!! I rang their customer service line, on hold for 55 minutes, for one of their representatives to pretend the line was breaking up then hung up. I rang back to be placed number 15 in the que.
I have now contacted Ombudsman.
DISGRACE OF A COMPANY.
Reply from Powershop UK
Thank you for your feedback Lorenza, we are sorry to hear about your experience.
Unfortunately, we have had an error in our system which has caused a delay with final bills for many of our customers. We regret that this has happened, and I encourage you to email support@powershop.co.uk or message us on social media in order to discuss your account specifically.
Thank you in advance.
Kevin