karen Lucas

Friendly and informative person at the end of the phone.

MINUS 5 STARS!!!!! Worst service ever. Customer service via the phone - USELESS. Just agreed to a new contract and deal after decades with them. Lost Netflix which they added as part of the new deal. Multiple calls, e mails then spoke to someone and was told they could not help me I needed a new Tivo box so told to contact customer service. No option matched my issue?? e mailed them and they responded via the resolution team - offered me £44 one off payment and advise in contacting the Ombudsman but not resolving the problem? Sent a furious response back saying I don't want 44 quid I want it sorted NOW and telling them THEY are in breach of contract as not meeting what they agreed. Useless.

Really excited about Bobby Browns new products. So I travelled in to London (Jan 16th) to pick up a sample at Liberty's. Tried it yesterday and was just so disappointed. Although, It has a lovely texture coverage is minimal and its soooo sticky. I decided to leave it on and give it a try - never again. I went out for the afternoon, my hair was sticking to my face - unpleasant and it a maintained the tacky texture. Really glad I did not purchase a pot of it. This problem must have been picked up when undergoing tests in the Lab, why it was not resolved is just mind boggling. Reading the other reviews it seems to be a common factor,

FRAUD that 3 are actively facilitating in. Package delivered via DPD to an unsuspecting person - not expecting anything? 5 minutes later another person knocks at the door claiming it is an error and takes it back. 29th Dec 24 I was at work and the neighbours husband took a package and then another person knocked again asking for it back and his wife handed the package over. She text me but i was confused as not expecting anything. Normally, you get text message ref a delivery but as this is a SCAM that message goes the scammer who took sets up the collection. I then came home and the DPD card was on the mat advising of a delivery???? On 4th Jan my neighbour advises me that a package arrived for his wife via DPD and he accepted it. A few minutes later another person askes for it back as an error. He refused as a it was a different operative with no ID. My neighbour said they were reporting it to the police and just gave me the heads up as what had happened with the package they accepted and handed back for me the week previous :- 5th Jan, I arrived home to find a Direct Debit Mandate letter from Three? A Company I have no connection with. The letter advised me of a direct debit with my name and address but not my account or sort code? A fake account. I reported this to action fraud that evening as I had called Three but they were useless. It has become apparent that Three acted without any due diligence and facilitated in a fraud resulting in a fraudster taking out a £1135 loan using a fake bank account. My name and address was used but someone else's account and sort code to obtain finance. Furthermore when the credit check would have been done the Bank account used will show as a 'mismatch' to my name and address. But this was overwritten and the credit agreement completed, knowing the account was not valid. One has to wonder if an employee of Three is complicit in this fraud or the Company turn a blind eye to conduct get a sale? The bank in question have confirmed I have no account with them and the account belongs to another individual. My Credit score shows this Loan and has my score has been impacted. BE WARNED!!! and be careful. As for Three this is a statement on their site....... 'A dedicated fraud team to manage customer concerns. We also use a SOPHISTICTED suite of systems to monitor and mitigate fraudulent activity' My horrendous situation proves otherwise. My incident has been reported to the police, Action Fraud, Three have all these ref no's. My next step shall be the Ombudsman. So Three tell me, where is the fraud team now and why has nobody has contacted me. Utterly disgraceful.
Update today 18th Jan 24- I have just called Three for an update and according to their CS team they have a complaint but NO DETAILS. I sat in front of the Manager at Tunbridge Wells store when he called them and gave them all the details. Then they asked me for information again. However, they did not take my crime ref no's for the Police or Action fraud. The operative took basic personal details and then advised me he had to read me a statement, here it is, 'your information will be passed to our customer service team who will investigate, You may or may not receive a call but you will get a letter with a summary of what happened within 14 days. NOT GOOD ENOUGH!!! At some point the Three will be trying to take a DD debit from that account no. The bank will refuse and then the finance provider will use my NAME & ADDRESS for the money!!!
Update Sunday 21/1/24 I called in to a 3 Store in Kent on Saturday and gave in the customer account no on the direct debit they sent me for this fraudulent account. The assistant advised me the account had been set up on line. Also, this is the third 3 store I have been in and the staff are all aware of this type of fraud in their business. One of the staff told me to report it to the Onbudsman!! My neighbour now has received a DD letter from 3 for the same scam.

An easy and efficient service. I would highly recommend.

Beautiful products with a fast and efficient service. The person I purchased for was so impressed with smell of the Lime and Basil candle she signed up to the Parks site.

DO NOT GO TO COSTA IF YOU WANT FRESH PASTRIES. Everything comes out the fridge - stone cold and hard as a rock!! Apparently, it is Company Policy - that is what a staff member told me when I returned my Almond Croissant asking 'as this come out of a fridge it tastes stale' Pastries can be put in a fridge for 4-5 days but you are supposed to warm them up first prior to serving. When was the last time you went in to a Pret, Patisserie Valerie or any Cafe and took a pastry out of the fridge? Never, as they are not stored there because they usually are fresh that morning. Never been in a Costa before - thank God and trust me last Friday will be my last visit.

Great service from the team today at Bluewater. Thank you for all your help while purchasing my Raymond Weil Tango. Very friendly and informative. Would highly recommend. K Lucas

Just moved over to Darwin. I have spoken to two of their team and both ladies - just lovely and friendly.
Would definitely recommend.
Karen from Kent UK

I was sent some beautiful flowers in January for my birthday. The bouquet lasted two weeks which is good. So happy was I that I then became a customer.

Popped in to my local Superdrug (Chatham) on Thursday mid morning. My Clinique eyebrow pencil needed replacing but due to lockdown that was not possible. So I thought I should take a chance and see if I could find something remotely similar. As I walked to the Cosmetics area I did not know where to start. Thankfully, a lovely young staff member walked over and asked me if I was looking for something. Straight away I said what I wanted and she made a couple of suggestions, gave me some information on each product as she showed me them. I made my choice which was a tad cheaper than Clinique. The staff member was called Chloe - I think! As I paid at the cash desk I informed the cashier that I had just had great service and could she inform the manager, I hope she did!! Keep up the great work Chloe you are a great ambassador for your business.
Karen

I ordered a washing machine but due to COVID I could not accept it as nobody would take away my old one. TJ’s tried there best to get the couriers Arrow to deliver but it was a ‘no go’. So no machine but a refund was processed and their call centre staff - so lovely.