MINUS 5 STARS!!!!! Worst service ever. Customer service via the phone - USELESS. Just agreed to a new contract and deal after decades with them. Lost Netflix which they added as part of the new deal. Multiple calls, e mails then spoke to someone and was told they could not help me I needed a new Tivo box so told to contact customer service. No option matched my issue?? e mailed them and they responded via the resolution team - offered me £44 one off payment and advise in contacting the Ombudsman but not resolving the problem? Sent a furious response back saying I don't want 44 quid I want it sorted NOW and telling them THEY are in breach of contract as not meeting what they agreed. Useless.