LD

Lisa Derbyshire

United Kingdom

Reviews

Review of Assistonline

Rated 1 out of 5 stars

DO NOT USE - make sure you are on official gov.uk these guys are scammers

Make sure you on are on the official Gov.uk site these people are scammers taking advantage of people and making it look like you are on the official dvla site when you are not. Took £92 from my dad for a service that costs £14. Will be reporting this site to the relevant authorities as this is fraud and taking advantage of vulnerable people. You should be ashamed of yourselves. Either issue a refund or I will make sure I share exactly what you are doing here to make sure you never make a penny out of scamming people again!

November 6, 2024
Unprompted review

Reply from Assistonline

Hi Lisa Derbyshire,

We want to thank you for taking the time to leave your feedback. We want to extend our sincerest apologies for your recent experience with our service.

We are deeply sorry that our service did not meet your expectations. We understand the importance of a positive customer experience and genuinely regret any inconvenience this may have caused you.

We are committed to understanding the reasons behind this situation and taking corrective actions to prevent it from happening again in the future.

In the spirit of resolution, we would like the opportunity to discuss further with you to understand the specific issues you encountered and find appropriate solutions. We tried to send you a request for information on TrustPilot or you could also contact us directly at contact@assistonline.uk.

We look forward to hearing from you.

Best regards,

Breanna
Assist Online

Review of Powershop UK

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

Absolutely abysmal! Sent us a final bill of £200 after the account was in credit before we decided to leave them. Second time we have had to make a complaint.
The bills are illegible and deliberately designed to confuse the customer even their own advisors can’t explain them to you! Failed to make initial complaint contact within the 10 days time frame given (with no update to state it would take longer than this)will now be taking our complaint to the ombudsman costing them as a company money ... looking at the reviews looks like they’ve robbed many others too!
IF YOU ARE LOOKING TO SWITCH TO POWERSHOP AVOID AT ALL COSTS!

November 7, 2020
Unprompted review

Reply from Powershop UK

Thank you for your review, Lisa.
We are sorry to hear that you have had trouble with your final bill. The bills we produce are always based on the meter readings we currently hold on our system, so if those are incorrect, we are more than happy to look into amending them for you. I have sent you a request for account details via Trustpilot, so if you could please reply to that I will gladly raise this with our Complaints team.
We look forward to hearing from you.
Kind regards,
Kevin