Customer

If only I can put 0 stars! The worst possible agency ever! Once you sign the contract - forget about them - they disappear! We lived in their property for more than 3 years and oh my god .. I've seen it all! We have been left without hot water, gas, electricity due to engineering problems which they didn't bother to solve until someone went to their office to blow a massive scandal in front of other potential victims or simply because - yes you guessed it right - they didn`t pay the bills!

But tip of the iceberg, we moved out 1 year ago and they ...TRANSFERED THE WATER BILL UNDER MY NAME! Now I received a bill under my name for unpaid water for a property I am no longer living in. Of course I am not paying it and I can easily take the claim down but the audacity ...Even when we were living in the property we were bills included, which I have a written contract of as a proof so no bills were under mine or the other person I lived with names`.

They basically decided that they will stop paying the bills again and simply transfer it to someone else .. Oh how bad of them - now they will pay the interest as well :)

In conclusion, never ever use this agency! We have ( thank God) received our deposit back but I know of people who haven't; you will get no support if there are problems in the property you are living in ( and there will be because they don't look after them); they will overcrowd rooms and flat that are legally supposed to be with way less people; and finally they might even transfer a bill under your name ... What am I to be expecting next - the mortgage is under my name too... haha Absolute jokers and scammers!

Very happy with CitySprint - always accurate and efficient service.