Good customer service
I was away but I asked them to hold my product delivery until I returned. Very good customer service and quick response to my queries. Good price and fast delivery. Will buy again.
September 15, 2025
Unprompted review
EL
Elyse
Singapore
Reviews
Review of cozymatic.com
Review of Holiday Max
The experience was good
The experience was good. The reason why I did not give excellent because there were some confusion but you were quick in correcting them. Overall I was satisfied and thank you.
March 14, 2024
Review of Monica Vinader
Reply from Monica Vinader
Thanks for this great review Elyse! We agree :-D Kind regards, Lois The MV Team Need instant help? You can now WhatsApp us!
Review of FWD
Reply from FWD
Hi Elyse,
Thank you so much for your heartwarming feedback and for giving us a 5 stars rating!
FWD believes that insurance should be simple, reliable and direct. Serving our customers well is our utmost priority. Your satisfaction is definitely our reward and source of motivation to keep striving for excellence in everything that we do.
Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies.
Thank you once again for your support and trust in us!
Have a beautiful weekend ahead! :)
Sincerely,
Customer Engagement Team
Review of FWD
Reply from FWD
Hi Elyse,
Thank you for taking the time to leave us this delightful 5-star review and for sharing your positive renewal experience with us.
At FWD, we are in a mission to change the way people feel about insurance and believes that insurance should be simple, direct and reliable - like the way it should be.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Once again, thank you for choosing FWD. Have an amazing day ahead! :)
Sincerely,
Customer Engagement Team
Review of FWD
comparison on home content…
I compared a number of home content insurance around in the market. I found your suitable and customise for me and the premium is reasonable. Thank you.
October 8, 2020
Reply from FWD
Hi Elyse,
We are overjoyed to receive this wonderful review you left us.
We are lucky to have an awesome customer like you who are generous with feedback like this, as it's our #1 source of motivation to keep doing what we are doing at FWD.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Hopefully, you could tell your friends and family about us too.
Thanks a million for your support and choosing FWD for your home insurance needs! We look forward to serving you in the future.
Wishing you a safe and lovely Thursday!
Warm regards,
Customer Engagement Team