Do not buy from this company!!,ive…
Do not buy from this company!!,ive recently ordered a loft ladder and hatch,delivery driver called me on a friday he was 5 minutes away and said he had the wrong postcode so made me wait until monday,a week later my item still hadnt been delivered,(my 68 year old mother stayed in everyday because she was worried she would miss it),several emails were sent to bradfords and all i got was its not really our fault its the courier,in the end ive had to cancel my order and request a refund,a week of my time wasted and still i dont have a loft ladder,avoid like the plague,these guys really arent worth the hassle!!
Reply from Bradfords
Dear Mr Walker,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive from our customers.
I am sorry to see that you have had such a negative experience with us.
Due to the item coming direct from the supplier, the delivery of the item was out of our control.
Whilst we did our best to chase the delivery of the item with the supplier and keep you updated, The process took longer than it should have done and I apologise for any inconvenience this may have caused you and your mother.
I am of the understanding that the order has now been cancelled and a refund has been processed.
If you would like to discuss this further, Please email myself at ecommerce@bradfords.co.uk.
I will certainly be passing this feedback on to the relevant departments to look into our suppliers and the couriers that they are using so that we can prevent this from happening again in the future.
Kind Regards,
Charlotte from Customer Services