LW

lee walker

United Kingdom

Reviews

Review of Bradfords


Rated 1 out of 5 stars

Do not buy from this company!!,ive…

Do not buy from this company!!,ive recently ordered a loft ladder and hatch,delivery driver called me on a friday he was 5 minutes away and said he had the wrong postcode so made me wait until monday,a week later my item still hadnt been delivered,(my 68 year old mother stayed in everyday because she was worried she would miss it),several emails were sent to bradfords and all i got was its not really our fault its the courier,in the end ive had to cancel my order and request a refund,a week of my time wasted and still i dont have a loft ladder,avoid like the plague,these guys really arent worth the hassle!!

November 26, 2020
Unprompted review

Reply from Bradfords

Dear Mr Walker,

Thank you for taking the time to leave us a review.

We highly value all feedback that we receive from our customers.

I am sorry to see that you have had such a negative experience with us.

Due to the item coming direct from the supplier, the delivery of the item was out of our control.
Whilst we did our best to chase the delivery of the item with the supplier and keep you updated, The process took longer than it should have done and I apologise for any inconvenience this may have caused you and your mother.

I am of the understanding that the order has now been cancelled and a refund has been processed.

If you would like to discuss this further, Please email myself at ecommerce@bradfords.co.uk.

I will certainly be passing this feedback on to the relevant departments to look into our suppliers and the couriers that they are using so that we can prevent this from happening again in the future.

Kind Regards,

Charlotte from Customer Services

Review of Devicemonster


Rated 1 out of 5 stars

Stay away from this company

Stay away from this company
They have you believe they are UK based,they are not,they are based in Hong Kong,my order took over 3 weeks,it finally arrived to my surprise,it was ok but I'd never use them again,terrible customer service,keep giving you excuses.

October 26, 2020
Unprompted review

Review of PunkCase


Rated 1 out of 5 stars

Do not order anything from this…

Do not order anything from this company,they kept me waiting 2 months for my battery case,then they said they would send me out another,4 weeks later nothing received,tracking number didn't work,all you get is send your order number and we'll investigate further and they still do nothing,managed to get a refund eventually,absolute cowboy company,avoid like the plague!!

October 6, 2020
Unprompted review

Reply from PunkCase

Please email justask@punkcase.com so they can better assist your regarding your inquiries.