Excellent Customer Service
Recently ordering a last pair of shoes online, they wrote to tell me they couldn't fulfil the order as they were out of stock. But they had placed a special order to source them from Germany for me if I still wanted them. Agreeing, in the meantime they they contacted me to say a pair had come back in stock and they were being sent out earlier. Such a breath of fresh air these days to get such good communication and great customer service going the extra mile. Most companies would just have sent an email saying my item was out of stock and that would have been the end of it.