Tom Gilsenan

Very good company to deal with 👍. Very helpful and informative throughout the whole process, from the sales and administration team, through to the person who delivered the vehicle, very helpful and professional company 5 ⭐️

I initially gave this company a good review because I foolishly thought that they were helpful and efficient. I purchased a set of batteries for a particular mobility scooter which were described as a replacement set of batteries for my mobility scooter, but it turned out they were the wrong ones! When I called them they very quickly identified the correct item to order and pay for, and was told that the courier will take back the wrong batteries and I will receive a refund. Anyway I am now six weeks down the line and many phone calls and broken promises about posting a returns label to me , waiting in for full days at a time for a courier who never arrives. Wish I had read these reviews before ordering, like many companies the real test of their integrity is resolving problems when things go wrong, and this company doesn’t seem to have any commitment to doing that,
Part 2, ironically 3hrs after posting this review a courier turns up at the door with a returns label to collect the items to be returned, so I will keep you updated if I get a refund,?
Part 3. It's now 10 days since batteriesonthe web received my return package . Signed for by Al. But despite phone calls and providing proof of postage I am still no further forward regarding my refund 😡, another phone call this morning told that they will look into it and call me back. Very poor customer service they just keep fobbing you off.