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I had the opposite experience from the other reviews here. I made a mistake with my order (completely my fault) and, after a couple follow-ups to get in touch, customer service went above and beyond to help me- some of the best support I’ve ever had.

I’ve been using the Alva Maestro pan for 3 months on an induction stove, following the care instructions. It’s the best pan I’ve owned: heats evenly, performs beautifully, never sticks, super easy to clean, and has excellent non-toxic ratings from third-party sources.

It’s my go-to for everything. I’d very happily purchase from Alva again.

No support, no instructions, and a product that doesn’t match the marketing
I’ve emailed Nutr 6 times over the past month with no response—just trying to get basic instructions because they sent a soymilk machine instead of a specialized nut milk maker as advertised. This thing does not have any of the functions shown in their marketing.

I ordered the Nutr Ultra which is supposed to be their family size nut milk maker. I received a device with “Soymilk” buttons, it came in a generic soy milk maker box, and works nothing like what’s shown on their website or anywhere on the internet. It seems to only blend for 3 minutes or boil for 30, but I have no idea what else it’s supposed to do because it came with No instructions, and there’s nothing online that matches the machine I received.

I joined their Facebook group, and it’s full of similar complaints—many people have even had to dispute charges just to get a resolution.

This has been the worst customer experience I’ve ever had. I saw negative reviews on Reddit before purchasing and assumed people were overreacting—they weren’t. This is a terrible company selling a misleading product.

You can buy the same kind of soymilk machine, without the Nutr logo, on Amazon for $60. I basically paid an extra $100 for pastel purple paint, a logo, and a long guessing game on how to use it.

I love my cooktop! Before Ciarra I had a really hard time finding even a semi-decent induction cooktop—I returned three other brands before discovering Ciarras. It exceeded all my expectations and works perfectly just like the fancy full induction ranges I’ve used. I’m so happy with it!

** There is an audible buzzing sound when it’s on. Doesn’t bother me, but worth mentioning if you’re expecting it to be silent.

This is my go to place for books now. I’ve ordered 6 books so far and every transaction has been flawless.