I had the opposite experience from the other reviews here. I made a mistake with my order (completely my fault) and, after a couple follow-ups to get in touch, customer service went above and beyond to help me- some of the best support I’ve ever had.

I’ve been using the Alva Maestro pan for 3 months on an induction stove, following the care instructions. It’s the best pan I’ve owned: heats evenly, performs beautifully, never sticks, super easy to clean, and has excellent non-toxic ratings from third-party sources.

It’s my go-to for everything. I’d very happily purchase from Alva again.