AT

Alex TB

United Kingdom

Reviews

Review of hpi check

Rated 1 out of 5 stars

Ripped me off - no report

Paid 30 for the 3 check service. Did not get report. Tried to contact via website but no response. Will be forced to claw back money via credit card company.

April 24, 2025
Unprompted review

Review of NIU

Rated 1 out of 5 stars

Bad, bad customer service

Bought 2 scooters. Nothing on website said you needed a driving license to operate them. Tried to return but NIU made this impossible despite a 30 return policy. Took 9 days to send me invalid shipping labels. Also FedEx told me they won't ship battery devices from stores. The instructions from NIU say cover the hazmat symbols on the box to conceal it includes lithium batteries. Pretty sure that is illegal. I can't get them back to NIU. Their customer service is slow and useless.

UPDATE: Now asking me to add my contact details to this review. Which I would be dumb to do. But here is the order number #USNIU21151. Customer service ticket 31767775

April 5, 2025
Unprompted review

Reply from NIU

Hi Alex,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with your experience. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
Here are our toll-free numbers:
US: If you're in North America, feel free to call us at +1 877 295 8403. We're here for you from 11 AM to 8 PM Eastern Time on business days!
FR: Bonjour! If you're a French customer, you can reach us at 0805 980 421. Our friendly team is available from 11 AM to 8 PM Central European Time on business days!
DE: Hallo! German customers can connect with us at 0800 588 9224. We're glad to assist you from 11 AM to 8 PM Central European Time on business days!
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team

UPDATE: Our system shows that our colleagues from the email department have replied with the latest update. Kindly check your email.

Review of Futurhealth

Rated 1 out of 5 stars

Took my money and disappeared

Did initial review and first prescription then vanished. Support never answered. Took my money and ran. Terrible service.

June 11, 2024
Unprompted review

Reply from Futurhealth

We really apologize for any inconvenience. This is certainly not the standard we strive to uphold. We would love to help make sure this is taken care of! Please contact us at (831) 900 4723 or through our chat on fh.co

Review of dxdelivery.com

Rated 1 out of 5 stars

Have they lost my passport?

Dropped off my passport and visa document to be sent to US Embassy on Sat 30th April. Turned up to the building in Northampton and there was no obvious service counter. Went in the front door and there was just a table with a visitors log on in. Rang the call bell and someone came to deal with me (not in uniform so not sure if they worked there) but gave me an evelope and a tracking number. I sealed the envelope, handed it over and left.

Tried the tracking number on 2nd May and the website said it did not exist. Got very nervous that my passport was now lost. Called on 3rd May to Northampton office as there was no central phone number that worked and the online chat also had no agents on it (waited for an hour for an agent). I was told the package would be delivered on 4th May to the embassy.

I then get a response from an email on 4th May saying that my package had not been picked up yet, which is why the tracking number did not work. I called back again to be told that there was only one guy who dealt with the visa packages. The package had been moved to another office in Northampton and would be sent that day to the embassy. So it is 4 days since I dropped it off and it has not left the depot yet. This is not an "Express" service at all. I will never use this company out of choice.

I am still not 100% sure my passport will get to where it needs to go if if I will ever see it again!

May 4, 2022
Unprompted review

Reply from dxdelivery.com

Good Afternoon. I apologise you have been experiencing difficulties with our delivery service. Please message our social team on social@dxdelivery.com with your DX tracking reference and full delivery address details and we will ensure your review is forwarded to the relevant service centre team. Thanks Alim

Review of Cornetbarcelona

Rated 1 out of 5 stars

Don't! You will never get the glasses. Scam artists.

Ordered glasses which never arrived. Poor customer service and full of excuses. No way to review other than this as they use some faked Trustspot service that you can't place a review on. Been waiting for 7 weeks now and nothing. I think this could be a scam outfit. Avoid like the plague.

December 14, 2021
Unprompted review

Reply from Cornetbarcelona

Dear Alex,

This is Ángela from Cornet Barcelona.

Thank you for giving us your feedback. I’m so sorry that the delivery of your glasses was delayed. We owe you an apology and an explanation about what happened with your purchase.

Please note that I completely understand your feedback after checking your experience with us so far. I can empathize with how disappointed you should have felt at that moment and that we caused a lot of frustration. For this, we take full accountability.

It is very sad also for us to see that we could not provide you with all the relevant information about your order and that we were not able to send your parcel on time due to peak season volumes.

I completely understand that this will not make it right, but we really encountered important challenges because we had recently opened our store in Europe and, together with the high season, we faced issues that were out of our control.

With that, I’m happy to inform you that we’ve taken big steps and together with our warehouse, we’re implementing new methods and resources to fulfill the expectations of our family members like you. We’ve had several meetings to confront all problems that arise during this past season and I’m confident that, from now on, our service would fulfill your expectations.

Also, with all these new incidences our customer service was overflowed. However, please rest assured that our Trustspot reviews, feedback, and stories from our customers are real, and we would love you to have the same experience.

Our most sincere apologies for this, Alex.

And I really thank you for your feedback because it is what helps us to improve these cases and the new challenges we're facing.

Please, in case you need any assistance or have any questions, don’t hesitate to reach us and we’ll be very happy to help you.

Thank you very much for your understanding and I wish you a wonderful day ahead,

Ángela

Review of HonestBrew

Rated 1 out of 5 stars

Lost £40 of credit on their website

Lost £40 of credit on their website. 2nd time I've had an issue. Last time they started taking double payments but only applying half the credit. Poor management of other people's money.

May 8, 2021
Unprompted review

Reply from HonestBrew

Hi Alex

Thanks for taking the time to share your customer experience; really sorry that it wasn't an overly positive one.

We have checked on your recent order and have already been in contact with yourself that your beer credits were indeed applied at the checkout on your order, so sorry if that was missed at all.

Regarding the issue with your double payments being taken, we have raised this further and I can see that a double membership was created but this was indeed resolved as soon as you had informed us that your payments details were correct. As such no double payment was ever taken.

Our helpful customer service team are always on hand to resolve any issue you any encountered.

I profusely apologise for any inconvenience caused and please let us know if there is anything else we can assist you with.

Cheers,
The HonestBrew Team.

Review of Spellscan

Review of UberEATS