Hi Alex

Thanks for taking the time to share your customer experience; really sorry that it wasn't an overly positive one.

We have checked on your recent order and have already been in contact with yourself that your beer credits were indeed applied at the checkout on your order, so sorry if that was missed at all.

Regarding the issue with your double payments being taken, we have raised this further and I can see that a double membership was created but this was indeed resolved as soon as you had informed us that your payments details were correct. As such no double payment was ever taken.

Our helpful customer service team are always on hand to resolve any issue you any encountered.

I profusely apologise for any inconvenience caused and please let us know if there is anything else we can assist you with.

Cheers,
The HonestBrew Team.