United Kingdom
Review of The Wedding Shop
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review Daniel! We are delighted to hear that you found our website easy to navigate.
Your feedback means the world to us, we strive to deliver the best experience for our lovely couples and guests. Thank you so much for sharing your experience with us.
If there is anything else I can do, please don't hesitate to get in touch.
Best wishes,
Harvey
Review of Vaillant UK
Disgraceful policy of trying to avoid honouring guarantee.
Our 3year-old Vallant boiler has started to cut out, displaying an F28 error message, which refers to an ignition problem. Since the boiler is under guarantee, I called to have an engineer come and sort it out. On getting through to the service department, I was told that I would need to show proof that the boiler had been serviced annually and show a copy of the Vaillant log to the engineer. Otherwise, I would have to pay for the visit and repair. I did not have the paper copies of the annual inspection reports (from British Gas) to hand and I am not sure I have ever had a logbook. As it is, a British Gas engineer looked at the boiler. After a thorough inspection he said that the gas valve was not working properly and needed replacing. SO.... turns out this is 100% a Vaillant fault but they will not fix it under guarantee, even though it is statement of fact that the boiler has been serviced annually.
It is difficult to avoid the conclusion that Vaillant have a policy of putting obstacles in the way of customers pursuing their rights under guarantee. Or is there another explanation....?
Reply from Vaillant UK
Thank you for your review, we’re sorry to hear about the experience you have received with your guarantee. Thank you for providing further information so we could look into this with our customer care team, the team have advised that the boiler has a 10 year guarantee, providing the benchmark log book is completed by the installer at the point of installation and retained on site for inspection during an engineer visit. The boiler must also be serviced annually by a Vaillant or Gas Safe Registered engineer in accordance with the manufacturers instructions. If you have missed one annual service we can offer a guarantee revalidation at a fee. If you are able to provide the above information, we can arrange an engineer visit. Please email us at reviews@vaillant.co.uk with your address and contact details. If you cannot provide the above we can offer an out-of-guarantee repair, please call 0330 100 3143 or WhatsApp us here: https://www.vaillant.co.uk/contact/contact/
We apologise for any inconvenience caused by this.
Kind regards, Vaillant.
Review of LibertyPay
Explained the products welll and with patience; importnat for a newbie like me.
Extremley dilligent, with timely and appropriate follow-up from the initial contact through to installation.
Top quartile stuff.
