KR

We’re sorry to hear that you feel disappointed. We’d like to clarify how our Germany and Poland logistics process works to ensure full transparency.

Forward2me operates a warehouse in Germany where each customer has their own unique German address. When your packages arrive there, they are received and logged by our German team — you receive an email notification at that stage confirming the delivery to your German address.

After that, and without any additional cost or delay to you, your parcel is transported by our own staff and vehicles to our main processing facility in Poland — just 10 minutes away across the Oder River. This setup allows us to offer faster handling and more efficient international shipping rates while still providing you with a genuine German address for your shopping.

This cross-border logistics model is fully compliant within the EU single market and is also used by major retailers such as Amazon and Zalando to serve their German customers.

We understand how this might seem unexpected if you weren’t aware of how closely integrated our German and Polish operations are, but please be assured this process is designed to provide the best possible service and pricing for our customers.

Hello,

First, we want to thank you for taking the time to leave us a review, although we are very sorry to hear that your order arrived in a damaged condition.

As a small, family-run business, we pride ourselves on our high level of customer service and the quality of our products. It’s a point of personal pride for us, and it's extremely rare for us to receive a review like this. We're certainly not a "Micky Mouse" company, but we appreciate the humour in your very direct feedback!

We are genuinely sorry that your package was damaged in transit. We take great care in packaging our orders, but unfortunately, once they leave our hands, we are at the mercy of the postal system. On very rare occasions, things can go wrong, and it seems this was one of them.

Please know we are dedicated to resolving this for you as quickly as possible. We’ve already contacted you directly to resolve the matter. We hope that we can turn this negative experience into a positive one and show you the level of service we are truly known for.

Thank you again for your patience.