Total sham website
Total sham website, I wish I took the warning reviews more seriously. my jacket looked nothing like the advert described and the quality was awful. I feel really stupid for ordering from this website because the more I look the images look heavily photoshopped and AI generated. Currently trying to get a refund but I'm not getting my hopes up. Avoid avoid avoid.
*UPDATE* 11/01/2025 I recieved a generic looking email asking for photos of the issue. The email comes across really generic and possibly automated, I sent pictures explaining the issue and I still have had no responce . Now Looking into small claims.
Reply from wayrates.com
Dear Ben Wright,
We sincerely apologize for the discrepancy between the items you received and their representation on our site. Your trust means everything to us, and we deeply regret the inconvenience caused.
We strive to ensure accuracy and transparency in all our product listings. To assist you promptly, could you kindly provide us with your order details or reach out to our customer support team? This will allow us to investigate the matter thoroughly and work towards a suitable resolution.
E-mail: services@wayrates.com
Phone number：+86 1 855-288-8534
We're committed to rectifying this situation for you. Whether it involves a return, exchange, or any alternative solution that meets your needs, we're here to make things right.
Your feedback is invaluable, and we appreciate your patience as we address this issue. Rest assured, we're dedicated to improving based on your experience.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
