Iram

United Kingdom

Reviews

Sep 9, 2020

DO NOT ORDER!!!

DO NOT ORDER!!!! Avoid Selfridges as they send faulty items and then when you return it, they don’t send you a refund!
I have been trying for over 4 weeks to get a refund and it’s one after another!
And do be fooled into sending an email fao of social media team as they do nothing!!!

September 9, 2020

Unprompted review

Reply from Selfridges

Sep 10, 2020

HI Iram,

We are sorry to here that this has yet been resolved. We can see this is still sitting with the relevant team and your case is being looked into. They will be in touch as soon as they can.

Thank you,

Daniel

Review of Selfridges

Sep 6, 2020

The worst place for a refund.

The worst place for a refund.
I am in dispute with a faulty item and previously wrote a negative review and had a reply to contact the customer service's department who again did nothing.
Avoid Selfridges at all costs!!!!

September 6, 2020

Unprompted review

Reply from Selfridges

Sep 7, 2020

Hi Iram,

We can see we've got your email and the team are now looking into this for you. As soon as they have an update they'll be in touch.

Thanks,

Cian

Review of Selfridges

Sep 3, 2020

Absolutely shocking customer service…

Absolutely shocking customer service from Selfridges!
Disappointed with such a big company!
My husband ordered my a pair or Louboutins for our anniversary and they had a slight mark on them so I went I return them and they are refusing to refund me for a Faulty item sent by themselves.
I have gone back and forth with the customer service team who have stopped replying to my emails.
A bunch of racists too!
STAY AWAY!!!!

September 3, 2020

Unprompted review

Reply from Selfridges

Sep 4, 2020

Hi Iram,

We are sorry to hear that you have had this experience and would like to look into this for you. If you would like us to do this, please email us at customerservices@selfridges.com with 'FAO Social Team' in the subject line and we'd be happy to help.

Thanks,

Cian