The boat was extremly dirty
The boat was extremly dirty, and smelled unpleasant. The duty free shop was expensive and did not have a lot of options.
Reply from DFDS
Dear Daniel,
Thank you for sharing your feedback regarding your recent Calais to Dover crossing. We're truly sorry to hear that your experience did not meet expectations.
Cleanliness and comfort are top priorities for us, so it's disappointing to learn that the vessel was not up to standard during your journey.
We also regret that the duty-free shop didn’t offer the variety or value you were hoping for. While we aim to provide a wide selection of products at competitive prices, we’re always looking for ways to improve and expand our offerings based on customer input like yours.
We appreciate you bringing this to our attention and we hope to provide you with a much more positive experience in the future.
Kind Regards,
Anett
Customer Interaction Specialist
