Exchanging items not straight forward
Exchanging items not straight forward. Although happy to be credited for return fee as credit. Seemed quite uninterested that the quality was not up to scratch! A shame considering price point
Reply from Organic Basics
Hi Izzy,
I'm sorry that you have had the experience of us not caring about a product not living up to your expectations - we do certainly care. We value the great faith customers put into our brand to deliver quality products, made better - so when something is wrong we do offer compensation and review these claims with our production team.
I want to thank you for sharing your feedback with our exchange solution. We are always evaluating our service offerings and this is a key part of that.
I do hope we will see you again online, and that the next experience will be better all around for you.
Kindest, Pernille
Organic Basics
