UR

Usma Rehman

United Kingdom

Reviews

Review of Hays Travel

Rated 1 out of 5 stars

Book online yourself direct, avoid Hays Travel.

Booked a package holiday and the staff made a mistake by entering child as infant, took payment of us and had to call in and ring Headoffice to get a refund a week later. Refused to give refund as they said they waiting for a refund from easy jet despite us paying Hays travel. In result we lost out on all Black Friday sales on flights as Hays travel held our money and we could not book again. Never will enter Hays travel again. Rather book yourself online.

December 1, 2024

Reply from Hays Travel

We once again apologize for the issue that occured whilst booking your trip. The only reason this was not refunded straight away is that we were trying to source an alternative. I can confirm a full refund has now been received.

Review of Hays Travel

Rated 1 out of 5 stars

Hays system error at my expense, AVOID

Went in to local Branch and booked a holiday to Hurghada. Provided all correct details with all passport numbers and correct date of births. all good upto this point, left with leaving a £10 tip as i was happy with customer service. went back after 1 hour lunch break and was told there was system error and one of children was input as infant and they are trying to get refund from easy jet, but there could be a
charge...rang them 6 times and now been advised they need 72 hours.........Their error at my expense.........AVOID, & BOOK ONLINE.... now missed all black friday online deals, if they refund im left without holiday....

November 30, 2024
Unprompted review

Reply from Hays Travel

Good Afternoon,

Thank you for taking the time to leave us a review.

We are sorry to hear about your experience with us.

Please could you send us an email into onlinesupport@hays-travel.co.uk so we can look into this further for you.


Kindest Regards,
Lovely

Review of Laser Plates

Review of Avanti Travel Insurance

Rated 1 out of 5 stars

Do not recommend

the staff are just after commission. We got travel insurance online and made a mistake, within 5 minutes rang them to cancel and they charged £25. Rude and unhelpful customer service.

August 16, 2020
Unprompted review

Reply from Avanti Travel Insurance

Good afternoon Usma Rehman,

I am sorry about your disappointment in being charged an administration fee, when you cancelled your policy within your 14 day cooling off period. As a business we have overheads to cover in processing a customers cancellation and our administration charge is to cover these costs and is in line with insurance industry practice. Our terms of business, on our website, explains our cancellation policy and administration fee.

I would also like to take this opportunity to confirm that Avanti takes any feedback about its services very seriously.

Kind regards,

Chloe