Customer service issue [Resolved]
I have ordered many times in the past from GoSun and had great experiences but this most recent one has been frustrating. The solar table has a piece of metal corner sticking up that could easily cut someone. I have written 3-4 times in the last few weeks with absolutely no communication from customer service.
UPDATE: Within 24 hrs GoSun got back to me, sincerely apologized, and shipped out a replacement table. I appreciate the efforts that they made to rectify the situation and am happy with their response.
Reply from GoSun
We’re so sorry to hear about your recent experience — this is not the level of service or quality we aim to provide, especially for a longtime GoSun customer like you. Thank you for bringing the issue with your Solar Table to our attention.
To make this right, we’re sending you a replacement Solar Table today. You’ll receive a separate email with tracking information as soon as it ships out. We will also reached out to you via email (as we do not see a phone number to call you on our record) if you have further concern or need assistance.
We truly appreciate your patience and continued support, and we’re committed to ensuring this experience is turned around. 🌞