United States
Review of Riverside
Great when it works as expected. It can save a lot of time and effort on editing. The issue I have is with support. I've run into two issues and the response is underwhelming. Being sent links that's the equivalent of saying it's not us it's you is not remotely helpful. Especially when after back and forth they end up having to acknowledge the issue on their end.
Review of Dan.com
I normally don’t leave negative reviews. But the lack of accountability & being so far from the process described in the buyer protection program warrants it.
I submitted the credentials on the panel & through email. Yet I kept getting emails with a countdown telling me it wasn’t received. This is after calling in to confirm the submission. I was told it was handled overseas *red flag*.
Hi Sean,
I do not see your GoDaddy details received by us unfortunately.
Could you send them here please?
All the best,
I’m not sure what send them here please means to anyone else but when emailed from an email other than support it’s sketchy. I replied to this email & cc’d support. Yet they continue to say the credentials weren’t received.
How is that my fault and why respond to the email with the credentials stating they still haven’t been received?
When I finally got frustrated with the emails ignoring the fact that I submitted the credentials multiple times. I asked for my money back.
I was told they paid the seller before even beginning the transfer process. So no refund was possible.
When I pointed out the buyer protection process listed on their site & explained on multiple calls before the payment.
I was told there’s a clause in the terms of use that says once the payment is made they pay the seller & take over as registrar. Allowing them to hold the domain hostage!
Please read item 4.11 on our terms of use to read that no transaction can be reverted one we have received the payment from the buyer:
Dan.com terms_of_use#rights_and_obligations
Why isn’t this listed under the buyer domain program description of the process??? It makes any sense of protection null & void! The moment a payment is made. Which means there is no buyer protection!
Misrepresenting the facts not just on the site but on phone calls describing the process. Saying the buyer gets paid after not before! Is just wrong!
This has been an awful experience. Zero accountability. Blaming the buyer & providing zero customer support. I can’t trust what’s said on calls & they ignore their own comments in an email.
After all of this, they had the temerity to send me the link to submit a positive review. This is why I’m posting this to warn people of my experience.
**As an update, they have posted their response and then reached out to me via email stating that I did indeed send over the credentials but lack the character to come back here and admit it.
Instead, they've opted to covertly admit it while continuing to attempt to make me sound like I don't know what I'm talking about. Things like this do damage to a person's good name and reputation. Especially when it is attached to the business/brand.
Now I'm getting CYA emails with them trying to fast track the transfer instead of giving the refund that I asked for due to misrepresenting the process and the situation.
It's shameful that I have to come back here and clear my name because they lack the character to own their mistakes.
"Apologies for the back and forth emails, but I've just been able to locate your GoDaddy credentials, which was lost in the email thread that you've sent over."
The credentials were literally in the email that they were responding to and they just chose to ignore it. How do you hit reply on an email with the information and then say we haven't received it. smh
Reply from Dan.com
Hi Sean,
Your problem can be resolved very easily if you simply use your buyer control panel. Our emails might land in your spambox since that's how you access your buyer control panel. As mentioned through our support channel: we've created a secure buyer control panel that you have to use to submit specific information from. This is a feature created to enhance your security as we cannot accept specific data from our support channel which doesn't have advanced verification in place.
I've just reviewed your transaction and we observe to have never received a message from you directly from your buyer control panel. If you simply send us your details via your buyer control panel, we can still deliver the domain you.
Considering that you're not sending us any messages through your buyer control panel, you might be using the wrong email address. We've sent you a number of transfer reminders to your @aol.com email. Please check your spam folder. Maybe our instructions & reminders are landing in the wrong folder since we've verified today that the emails have been sent to the email address you used to purchase the domain name.
You can also contact our support and validate you've submitted the correct email address when you purchased the domain.
We're sorry you've had a bad experience on our marketplace.
-we have edited our reply on Tuesday, 5 Oct: 17:28.
Kind regards,
Dan
Review of ActiveChat.ai
This investment is one that is the gift that keeps on giving. I got it for the bot and then realized all the other use cases that my clients will love.
Iryna gave a great walkthrough and it sold me on it all over again. Immediately started planning out all these other ways I can customize and implement it to strengthen client relationships and results.
Review of StackSocial
Fortunate enough to find deals that work for what I need for my business. Stacksocial has been great for my needs.
