DA

Darshan

United Kingdom

Reviews

Review of System Q


Rated 2 out of 5 stars

Misleading Sales

Sold an Item on Black Friday stated as a KIT but upon receipt found no cables, no camera power supply and no connectors, only to find that they sell that the parts mentioned were sold separately, very deceptive. I have in the past purchased online kits and they contained everything required to install the CCTV system.

December 9, 2024

Reply from System Q

Hello Darshan,
I'm sorry this didn't work out as you anticipated, I can assure you there was no intention to deceive anybody but reading back the text I can see that it might have been ambiguous.
If, next time you order by phone, you mention my name, I'll sort out a complimentary gift for you.
Julian.

Review of HaMuch

Review of PASS Ltd

Review of Rapid Formations


Rated 5 out of 5 stars

The formation was quick but VERY poor…

The formation was quick but VERY poor communications as I had to chase by email couple of times as the contact telephone number is useless, I was always left guessing what needs to be done next and when.
They are competitively priced but poor after sales otherwise a higher rating would be in order.
After an intervention from John, my faith in the services provided was very pleasant and would highly recommend them.

July 29, 2020
Unprompted review

Reply from Rapid Formations

Thank you for your review, Darshan. As Quality Control Manager, I am concerned when a customer is not 100% happy with our service. I am now investigating the points you have raised and have spoken to you privately regarding this matter.

Unfortunately I was unable to locate any calls which were not answered by ourselves from your phone number; however, I can confirm that we have now changed our processes to ensure company orders are contacted if their company order is delayed due to Covid-19.

Please accept our apologies for any inconvenience caused.

Kind regards,

John Carpenter
Quality Control Manager
Rapid Formations