Venkata Melukota

After several days of repeated attempts—specifically Friday through Sunday—we finally managed to lower the bed on Monday. Unfortunately, the overall experience has been extremely disappointing.
The first issue was receiving a damaged part, which delayed the entire assembly process. But what made things worse was the poorly written instruction manual. It lacked clear, step-by-step guidance, and many parts were not labeled properly (e.g., side panels not marked as Left Part 6 / Right Part 7). We spent hours trying to figure things out ourselves, which was both stressful and exhausting.
For a product that costs £359, I expected much better quality control and customer support. At one point, I genuinely questioned why we were putting in so much effort for something that should have been straightforward.
I’ve shared a video of our multiple failed attempts.
To anyone considering this bed: be prepared for a frustrating assembly process unless Happy Beds improves their supplier instructions and part labeling.

Do not be misled by the grand appearance of the showroom or the courteous manner of the store staff and managers. Their primary goal is to secure a sale — and once that’s done, the real nightmare begins.

After a month of waiting, there have been no meaningful updates regarding my order. The contact number listed on the website is ineffective; the staff seem to know nothing beyond repeating generic policies. I’m genuinely shocked that a brand as well-known as Nick Scali lacks a proper customer service infrastructure or post-purchase support. Even when you call to ask specific questions, you’re redirected to the store manager — who, in turn, provides vague responses like “we’ve contacted the relevant team and they’ll get back to you.” They never do.

What’s worse is that follow-up calls yield the same scripted replies day after day. There’s no escalation process, no accountability, and certainly no resolution. I’ve been told repeatedly that my items will be delivered “soon,” but with no clear timeline or assurance.

Given that cancellations are not allowed, I strongly urge potential buyers to think twice before purchasing from Nick Scali. If this is the level of service before delivery, I dread to imagine what post-delivery support will be like.
No option for to select -ve rating other wise i should have selected.

Elizabeth answered all my questions when i chat with her on Spare Parts and order. Also provided me how to order items on my own with part code.

it's verveasy to navigate and app/ web site is very user friendly..also most important home insurance deals are great and very competitive and cheapest.

Transfer funds is big hassle here ...first while transferring funds to xendpay then later after that nominated recipients recieves funds NOT immediately it will take more than normal time ( available tine by others)

Excellent rate and faster service and transfer....

Very quick and accurate information provided by about ownership transformation, best plan and additional SIM Order.
Thanks Chelsy, Id:38231 for your quick help.