people at octopus go above and beyond to help you
i was involved with 2 staff members at Octopus, Edna and a guy whose name i've forgottong, sorry,
with 2 issues 1) because i'm not technologically savvy,2) there was an issue arrising from my previous Utility company. in both cases, ( since december to feb) , both named members of staff grabbed my problem and refused to let go until it was solved. Thank you Octopus!